MD
Mxolisi D
1 reviews | Active since Feb 2021
22 Feb 2021, 17:15
Metropolitan nonsensical service
Very frustrated and disgusted with Metropolitan. I have submitted all documents they requested for policy cancellation (pol no. ***). I received an automated email confirmation that my email was recieved and would be contacted within 48 hours which never happened. When I call, I'm told that the documents were never received and have to email again and get the same automated confirmation. Who is fooling who? I feel like Im being played now that I want to cancel and want my money. They are a bunch of ******.
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Replies (5)0
Replies (5)
Metropolitan Life's replyOfficial
22 Feb 2021, 19:42Dear Mxoloisi
We acknowledge receipt of your complaint on HelloPeter and regret to learn of the delays you have encountered with your policy cancellation.
Please note that once a policy acquires a cash value, it cannot merely be cancelled, but must be surrendered.
One of our Client Care Assessors will investigate the cause of the delays and revert back to you directly, as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter and regret to learn of the delays you have encountered with your policy cancellation.
Please note that once a policy acquires a cash value, it cannot merely be cancelled, but must be surrendered.
One of our Client Care Assessors will investigate the cause of the delays and revert back to you directly, as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply22 Feb 2021, 19:42
Official
Dear Mxoloisi
We acknowledge receipt of your complaint on HelloPeter and regret to learn of the delays you have encountered with your policy cancellation.
Please note that once a policy acquires a cash value, it cannot merely be cancelled, but must be surrendered.
One of our Client Care Assessors will investigate the cause of the delays and revert back to you directly, as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter and regret to learn of the delays you have encountered with your policy cancellation.
Please note that once a policy acquires a cash value, it cannot merely be cancelled, but must be surrendered.
One of our Client Care Assessors will investigate the cause of the delays and revert back to you directly, as soon as possible.
Regards
Client Care Team
MD
Mxolisi D's updateReviewer Update
22 Feb 2021, 20:16Please don't get smart with me on technical language. To you there's a difference between "cancel" and "surrender," who cares because you know exactly what I mean. I want out and the money invested plain and simple.
MD
Mxolisi D's update22 Feb 2021, 20:16
Reviewer Update
Please don't get smart with me on technical language. To you there's a difference between "cancel" and "surrender," who cares because you know exactly what I mean. I want out and the money invested plain and simple.
Metropolitan Life's replyOfficial
22 Feb 2021, 21:42Dear Mxolisi
We acknowledge receipt of your additional comment.
Our Client Care Assessor has written back to you via email directly.
We would appreciated it if you could review the response and reply directly to the Assessor.
Regards
Client Care Team.
We acknowledge receipt of your additional comment.
Our Client Care Assessor has written back to you via email directly.
We would appreciated it if you could review the response and reply directly to the Assessor.
Regards
Client Care Team.
Metropolitan Life's reply22 Feb 2021, 21:42
Official
Dear Mxolisi
We acknowledge receipt of your additional comment.
Our Client Care Assessor has written back to you via email directly.
We would appreciated it if you could review the response and reply directly to the Assessor.
Regards
Client Care Team.
We acknowledge receipt of your additional comment.
Our Client Care Assessor has written back to you via email directly.
We would appreciated it if you could review the response and reply directly to the Assessor.
Regards
Client Care Team.
MD
Mxolisi D's updateReviewer Update
22 Feb 2021, 22:26You know what frustrates me the most is that I got a response from yourselves confirming receipt of my email (all requested documents) yet you are telling me now you never received anything. How is that my problem because the response alone (which I still have) proves that I sent you an email. Are you telling me that your system just sends out confirmation emails randomly? Are you telling me you can't even see that you have already sent me the form and list of required documents? Then if all that you are unable to do then how safe are people's investments with you?
MD
Mxolisi D's update22 Feb 2021, 22:26
Reviewer Update
You know what frustrates me the most is that I got a response from yourselves confirming receipt of my email (all requested documents) yet you are telling me now you never received anything. How is that my problem because the response alone (which I still have) proves that I sent you an email. Are you telling me that your system just sends out confirmation emails randomly? Are you telling me you can't even see that you have already sent me the form and list of required documents? Then if all that you are unable to do then how safe are people's investments with you?
Metropolitan Life's replyOfficial
22 Feb 2021, 22:33Dear Mxolisi Dlamini
Thank you for your additional post. The content is noted.
Our Assessor is already in contact with you directly and trying to resolve the matter for you as swiftly as possible.
Regards
Client Care Team
Thank you for your additional post. The content is noted.
Our Assessor is already in contact with you directly and trying to resolve the matter for you as swiftly as possible.
Regards
Client Care Team
Metropolitan Life's reply22 Feb 2021, 22:33
Official
Dear Mxolisi Dlamini
Thank you for your additional post. The content is noted.
Our Assessor is already in contact with you directly and trying to resolve the matter for you as swiftly as possible.
Regards
Client Care Team
Thank you for your additional post. The content is noted.
Our Assessor is already in contact with you directly and trying to resolve the matter for you as swiftly as possible.
Regards
Client Care Team