PG
PETER-JOHN GOLIATH
1 reviews | Active since Aug 2013
03 Aug 2021, 16:53
METROPOLITAN NO RESPONSE! FAIL IN CUSTOMER SATISFACTION.
I have been requesting feedback and response. Yet Metropolitan remains quiet. I am a customer yet I am begging a company to come back to me ? Exactly why I want to cancel my venture!!! METROPOLITAN CAN YOU RESPOND TO ME?
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Metropolitan Life's replyOfficial
03 Aug 2021, 17:21Dear Peter-John
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered with cancelling your policy.
In terms of Regulation 4.2 of the Long Term Insurance Act, a policy is automatically restricted for the first 5 years of its existence to allow only one loan and one surrender, be it full or partial surrender. The same restriction rules apply when one increases one's policy premiums by more than 20 % of the average of the previous two years premiums.
One of our Client Care Assessors will explain how this may apply to your policy.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered with cancelling your policy.
In terms of Regulation 4.2 of the Long Term Insurance Act, a policy is automatically restricted for the first 5 years of its existence to allow only one loan and one surrender, be it full or partial surrender. The same restriction rules apply when one increases one's policy premiums by more than 20 % of the average of the previous two years premiums.
One of our Client Care Assessors will explain how this may apply to your policy.
Regards
Client Care Team
Metropolitan Life's reply03 Aug 2021, 17:21
Official
Dear Peter-John
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered with cancelling your policy.
In terms of Regulation 4.2 of the Long Term Insurance Act, a policy is automatically restricted for the first 5 years of its existence to allow only one loan and one surrender, be it full or partial surrender. The same restriction rules apply when one increases one's policy premiums by more than 20 % of the average of the previous two years premiums.
One of our Client Care Assessors will explain how this may apply to your policy.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered with cancelling your policy.
In terms of Regulation 4.2 of the Long Term Insurance Act, a policy is automatically restricted for the first 5 years of its existence to allow only one loan and one surrender, be it full or partial surrender. The same restriction rules apply when one increases one's policy premiums by more than 20 % of the average of the previous two years premiums.
One of our Client Care Assessors will explain how this may apply to your policy.
Regards
Client Care Team