Metropolitan Nightmare

I am utterly disgusted by the service that i received from Metropolitan I have a Funeral plan there for almost 2years now and i opened another policy for my father, they called and i accepted, later i realized that i wont be able to afford the new policy so i sent an email telling them to cancel the policy, to only cancel the new policy and not the one that i had for 2 years i cleary stated that to my surprise they canceled both new and old policies saying that if i cancel the new policy then the old one is cancelled as well and their sales person did not explain this to me i am totally disappointed and i will never be doing business with them again in future