Metropolitan must rather shud down. they are not helping with anything!

Firstly hello peter, please allow us to give zero star. this company does not deserve a start at all! Appalling service and this is before i even claim. does this mean i will suffer even worse service the day i claim?

it is now the second week of me calling metropolitan to make amendments to my policy. every single time the useless call center agents tell me the same thing. " we will request the financial advisor to call you back" what is the use of having a call center that cannot assist with anything. to this day, i am not assisted. no financial advosor has bothered to call!

the worst one was today where i called at 16:20, spoke to natalia, the moment i said i want to complain she hung up. i called again and waited through the music only to get through to natalia again at 16:25. the moment i said hi, she responds, i then say who i am and that i spoke to her earlier about the complaint, she then hung up on me again. the deliberate mistreatment of paying clients. i called 4 times today and still no assistance. i want my premiums back in full and i want to go get cover elsewhere. this is not on. i will be lodging a further complaint with the ombudsman if i am not assisted. you cannot treat us like you are doing us a favour. we are paying customers!

And i have recordings of 5 of the phone calls i made if you mysteriously loose your call records. contact me i will gladly share!