jT
johan T
1 reviews | Active since Apr 2019
22 Nov 2024, 16:24
Metropolitan more like metro non existing
Been struggling for a long time now to get hold of anyone. This is just to update my contact details. Can't do it online because the OTP can only be sent to the number registered You properly going to send the OTP to the deceased phone as well. Pathetic customer service.
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Replies (2)0
Replies (2)
Metropolitan Life's replyOfficial
22 Nov 2024, 16:31Dear Johan
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that our self-service offering is not working for you.
One of our Escalation Specialists will reach out to you as soon as possible to assist you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that our self-service offering is not working for you.
One of our Escalation Specialists will reach out to you as soon as possible to assist you.
Regards
Client Care Team
Metropolitan Life's reply22 Nov 2024, 16:31
Official
Dear Johan
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that our self-service offering is not working for you.
One of our Escalation Specialists will reach out to you as soon as possible to assist you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that our self-service offering is not working for you.
One of our Escalation Specialists will reach out to you as soon as possible to assist you.
Regards
Client Care Team
Metropolitan Life's replyOfficial
25 Nov 2024, 22:24Dear Johan
Thank you for your additional post.
We apologise for the late reply.
We will arrange that one of our Contact Centre consultants call you tomorrow to assist.
Regards
Client Care Team
Thank you for your additional post.
We apologise for the late reply.
We will arrange that one of our Contact Centre consultants call you tomorrow to assist.
Regards
Client Care Team
Metropolitan Life's reply25 Nov 2024, 22:24
Official
Dear Johan
Thank you for your additional post.
We apologise for the late reply.
We will arrange that one of our Contact Centre consultants call you tomorrow to assist.
Regards
Client Care Team
Thank you for your additional post.
We apologise for the late reply.
We will arrange that one of our Contact Centre consultants call you tomorrow to assist.
Regards
Client Care Team