Metropolitan Life - Worst company to do business with!

On the 15th February 2018 my mother Nontlawulo Maywell Cumbi sadly passes away. She had a funeral policy with Metropolitan Life since 2012.

We contacted Metropolitan Life to submit the required documents for the claim, we were then told that Metropolitan was going to pay within 48 Hours, then one day later they called me to inform me that they were not going to pay the claim as my mother was in arrears for the years 2012 and 2014. They received payment without any issues from that time on from my mother and never informed her about the arrears.

Now we had to find a way to lay my dear mother to rest without the financial means. Which company allow clients to continue payment on a product and not inform them when they are in arrears, this is unacceptable.

We have always heard good things about Metropolitan Life and was happy to know that mother was covered by them until we experienced the total opposite and worst service ever.

We hope this matter gets the attention it deserves to make sure others do not experience what we have experienced.