MM
Mabatho M
1 reviews | Active since Dec 2011
14 Oct 2024, 21:42
Metropolitan Life - underwriter for the FNB career facility -outstanding payout
Metropolitan Life sent has been sending me messages regarding my policy underwriter by them(my policy was the FNB career facility I took more that 20 years ago)that has matured and paid up since May this year.On the 8th I October I sent all the required documents by Metropolitan Life and have been trying to contact them without any luck and also left messages ti no avail.No one from Metropolitan Life has contacted me since sending the documents to ***(Lesedi Ranawela).I am waiting for the pay out or some communication from
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Replies (9)0
Replies (9)
Metropolitan Life's replyOfficial
15 Oct 2024, 14:14Dear Mabatho
We acknowledge receipt of your post via the Hello Peter platform.
One of our Escalation Specialist will investigate and revert to you shortly.
Kind Regards
Client Care Team
We acknowledge receipt of your post via the Hello Peter platform.
One of our Escalation Specialist will investigate and revert to you shortly.
Kind Regards
Client Care Team
Metropolitan Life's reply15 Oct 2024, 14:14
Official
Dear Mabatho
We acknowledge receipt of your post via the Hello Peter platform.
One of our Escalation Specialist will investigate and revert to you shortly.
Kind Regards
Client Care Team
We acknowledge receipt of your post via the Hello Peter platform.
One of our Escalation Specialist will investigate and revert to you shortly.
Kind Regards
Client Care Team
Metropolitan Life's replyOfficial
15 Oct 2024, 14:18Dear Mabatho
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered delays with your transaction.
We will investigate and arrange for a service consultant to contact you shortly.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered delays with your transaction.
We will investigate and arrange for a service consultant to contact you shortly.
Regards
Client Care Team
Metropolitan Life's reply15 Oct 2024, 14:18
Official
Dear Mabatho
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered delays with your transaction.
We will investigate and arrange for a service consultant to contact you shortly.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered delays with your transaction.
We will investigate and arrange for a service consultant to contact you shortly.
Regards
Client Care Team
Metropolitan Life's replyOfficial
17 Oct 2024, 09:46Dear Mabatho
We have asked a contact centre consultant to reach out to you for assistance.
They should be in touch shortly
Regards
Client Care Team
We have asked a contact centre consultant to reach out to you for assistance.
They should be in touch shortly
Regards
Client Care Team
Metropolitan Life's reply17 Oct 2024, 09:46
Official
Dear Mabatho
We have asked a contact centre consultant to reach out to you for assistance.
They should be in touch shortly
Regards
Client Care Team
We have asked a contact centre consultant to reach out to you for assistance.
They should be in touch shortly
Regards
Client Care Team
MM
Mabatho M's updateReviewer Update
18 Oct 2024, 16:16The email was sent by the consultant but to this day I am still waiting for the funds...which she mentioned will reflect in my account on the 17th October .No communication from Metropolitan Life but just email with no proof that the funds has been transferred.I am still not happy how this is handled..
MM
Mabatho M's update18 Oct 2024, 16:16
Reviewer Update
The email was sent by the consultant but to this day I am still waiting for the funds...which she mentioned will reflect in my account on the 17th October .No communication from Metropolitan Life but just email with no proof that the funds has been transferred.I am still not happy how this is handled..
Metropolitan Life's replyOfficial
18 Oct 2024, 18:38Dear Mabatho
Thank you for your additional comments.
We have done the payment and expect the funds within 24 - 48 hours.
Please draw your bank statement and send it to the Escalation Specialist, if the funds still have not cleared in your account this weekend.
Regards
Client Care Team
Thank you for your additional comments.
We have done the payment and expect the funds within 24 - 48 hours.
Please draw your bank statement and send it to the Escalation Specialist, if the funds still have not cleared in your account this weekend.
Regards
Client Care Team
Metropolitan Life's reply18 Oct 2024, 18:38
Official
Dear Mabatho
Thank you for your additional comments.
We have done the payment and expect the funds within 24 - 48 hours.
Please draw your bank statement and send it to the Escalation Specialist, if the funds still have not cleared in your account this weekend.
Regards
Client Care Team
Thank you for your additional comments.
We have done the payment and expect the funds within 24 - 48 hours.
Please draw your bank statement and send it to the Escalation Specialist, if the funds still have not cleared in your account this weekend.
Regards
Client Care Team
MM
Mabatho M's updateReviewer Update
18 Oct 2024, 20:10Thank you for your response Agnes,
The specialist Aletta is now mentioning the Capitec account whereas I sent the required documents including my 3 month FNB statements and certified copy of ID but am surprised to be told by Aleta of the Capitec account?I am using an FNB account which she also referred to in the email she sent yesterday.It then means that funds may have been transferred into a different account...which is unacceptable from Metropolitan Life.I have been a client of this FNB career facility yet I am given a round around by the underwriter.This is really unacceptable and very disappointing. I am now told that if the funds don't reflect over the weekend then I should follow up..but Metropolitan Life is using FNB and I use FNB so the funds should have reflected since it's the same bank.Please check if the funds are not sent to the wrong account.
The specialist Aletta is now mentioning the Capitec account whereas I sent the required documents including my 3 month FNB statements and certified copy of ID but am surprised to be told by Aleta of the Capitec account?I am using an FNB account which she also referred to in the email she sent yesterday.It then means that funds may have been transferred into a different account...which is unacceptable from Metropolitan Life.I have been a client of this FNB career facility yet I am given a round around by the underwriter.This is really unacceptable and very disappointing. I am now told that if the funds don't reflect over the weekend then I should follow up..but Metropolitan Life is using FNB and I use FNB so the funds should have reflected since it's the same bank.Please check if the funds are not sent to the wrong account.
MM
Mabatho M's update18 Oct 2024, 20:10
Reviewer Update
Thank you for your response Agnes,
The specialist Aletta is now mentioning the Capitec account whereas I sent the required documents including my 3 month FNB statements and certified copy of ID but am surprised to be told by Aleta of the Capitec account?I am using an FNB account which she also referred to in the email she sent yesterday.It then means that funds may have been transferred into a different account...which is unacceptable from Metropolitan Life.I have been a client of this FNB career facility yet I am given a round around by the underwriter.This is really unacceptable and very disappointing. I am now told that if the funds don't reflect over the weekend then I should follow up..but Metropolitan Life is using FNB and I use FNB so the funds should have reflected since it's the same bank.Please check if the funds are not sent to the wrong account.
The specialist Aletta is now mentioning the Capitec account whereas I sent the required documents including my 3 month FNB statements and certified copy of ID but am surprised to be told by Aleta of the Capitec account?I am using an FNB account which she also referred to in the email she sent yesterday.It then means that funds may have been transferred into a different account...which is unacceptable from Metropolitan Life.I have been a client of this FNB career facility yet I am given a round around by the underwriter.This is really unacceptable and very disappointing. I am now told that if the funds don't reflect over the weekend then I should follow up..but Metropolitan Life is using FNB and I use FNB so the funds should have reflected since it's the same bank.Please check if the funds are not sent to the wrong account.
Metropolitan Life's replyOfficial
18 Oct 2024, 21:17Dear Mabatho
Thank youf or your additional post.
The escalation specialist is receiving your emails - you don't need ot update the post each time.
Apologies for the error - the escalation specialist did incorrectly list Capitec in her response, whereas the payment was done to your FNB account.
It is not advisable to go into more detail on this platform, so that we don't disclose any confidential/personal information.
Please liaise directly with the escalation specialist.
Regards
Client Care Team
Thank youf or your additional post.
The escalation specialist is receiving your emails - you don't need ot update the post each time.
Apologies for the error - the escalation specialist did incorrectly list Capitec in her response, whereas the payment was done to your FNB account.
It is not advisable to go into more detail on this platform, so that we don't disclose any confidential/personal information.
Please liaise directly with the escalation specialist.
Regards
Client Care Team
Metropolitan Life's reply18 Oct 2024, 21:17
Official
Dear Mabatho
Thank youf or your additional post.
The escalation specialist is receiving your emails - you don't need ot update the post each time.
Apologies for the error - the escalation specialist did incorrectly list Capitec in her response, whereas the payment was done to your FNB account.
It is not advisable to go into more detail on this platform, so that we don't disclose any confidential/personal information.
Please liaise directly with the escalation specialist.
Regards
Client Care Team
Thank youf or your additional post.
The escalation specialist is receiving your emails - you don't need ot update the post each time.
Apologies for the error - the escalation specialist did incorrectly list Capitec in her response, whereas the payment was done to your FNB account.
It is not advisable to go into more detail on this platform, so that we don't disclose any confidential/personal information.
Please liaise directly with the escalation specialist.
Regards
Client Care Team
MM
Mabatho M's updateReviewer Update
21 Oct 2024, 17:14I am still not getting assistance required for my matured policy since the 16th October 2014 when I was told the funds have been transferred to my account. Can you allocate someone who can really assist me with what is due to me?This specialist is not helping me and her communication is very ineffective.
MM
Mabatho M's update21 Oct 2024, 17:14
Reviewer Update
I am still not getting assistance required for my matured policy since the 16th October 2014 when I was told the funds have been transferred to my account. Can you allocate someone who can really assist me with what is due to me?This specialist is not helping me and her communication is very ineffective.
Metropolitan Life's replyOfficial
23 Oct 2024, 09:15Dear Mabatho
Thank you for your additional comments and that you have been liaising with our Escalation Specialist directly.
We are happy to confirm that your payment has been finalized and the fund should clear in your account overnight.
Thank you for your diligence and patience.
Client Care Team
Thank you for your additional comments and that you have been liaising with our Escalation Specialist directly.
We are happy to confirm that your payment has been finalized and the fund should clear in your account overnight.
Thank you for your diligence and patience.
Client Care Team
Metropolitan Life's reply23 Oct 2024, 09:15
Official
Dear Mabatho
Thank you for your additional comments and that you have been liaising with our Escalation Specialist directly.
We are happy to confirm that your payment has been finalized and the fund should clear in your account overnight.
Thank you for your diligence and patience.
Client Care Team
Thank you for your additional comments and that you have been liaising with our Escalation Specialist directly.
We are happy to confirm that your payment has been finalized and the fund should clear in your account overnight.
Thank you for your diligence and patience.
Client Care Team