Metropolitan Life Sucks!!

Metropolitan has the Worst Service i have ever encountered! I had cancelled my Funeral Policy with them as i have found another service provider that offers me a lower premium with more benefits, the cancellation was done on 29 June 2020. The Agent i was dealing with was Monita Williams. Monita didnt do her Job as the premium was deducted on the 27 July 2020 i brought to her attetion but nothing was done. Monita's Manager Dariol Ramesh contacted me and gave the soppy excuses and appologies. She advised me that they cannot refund me as the money does not reflect on their side as yet. So i investigated and found that infact Metropolitan did recieve their money yet i am being told otherwise. Dariol also informed me that she has escelated the matter to some Regional Manager and evrybody is doing their utmost to rectify the matter, WELL TODAY IS THE 15/08/2020 AND MY ISSUE STILL NOT RESOLVED!! It seems that all Metropolitan staff is incompetenet because none of them could resolve a simple Refund!!