EL
Ester L

1 reviews | Active since Oct 2019

09 Dec 2021, 09:01

Metropolitan Life Stinks

I received a sms from Metropolitan on the 7th of December informing me that my debit order will go off on the 15th of December. I immediately phoned Metropolitan to inform them that my salary will only be paid on the 22nd of December. An agent answered my call and explained the situation to him. He kept telling me there is nothing that can be done. Even after telling him that I have 2 debit orders that will bounce and that the bank will charge me, he refused to make a note and then put the phone down while I was still talking to him. Then I send an email and I still haven't heard anything from Metropolitan. How can a company just decide that people will get paid earlier in December and then change the debit order date without consulting their clients. This is unacceptable.

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Replies (3)
Metropolitan Life
Metropolitan Life's reply09 Dec 2021, 09:44
Official
Dear Ester

We acknowledge receipt your complaint on HelloPeter.

We regret to learn of the difficulties you have encountered with the deduction date on your policy. 

One of our Client Care Assessors will investigate the matter and revert back to your as soon as possible.

Regards

Client Care team
EL
Ester L's update10 Dec 2021, 09:31
Reviewer Update
Thank You to Beverley Kannemeyer who assisted me. Beverley was efficient and assisted in a very professional matter. Metropolitan needs more people like Beverley. Matter has been sorted and I am happy.
Metropolitan Life
Metropolitan Life's reply10 Dec 2021, 10:22
Official
Dear Ester

Thank you for taking the time to update your post and express your appreciation for Beverley. Your feedback is valuable to us.

What matters to you, matters to us!

Regards

Client Care Team