1 reviews | Active since Oct 2019
Metropolitan Life Stinks
I received a sms from Metropolitan on the 7th of December informing me that my debit order will go off on the 15th of December. I immediately phoned Metropolitan to inform them that my salary will only be paid on the 22nd of December. An agent answered my call and explained the situation to him. He kept telling me there is nothing that can be done. Even after telling him that I have 2 debit orders that will bounce and that the bank will charge me, he refused to make a note and then put the phone down while I was still talking to him. Then I send an email and I still haven't heard anything from Metropolitan. How can a company just decide that people will get paid earlier in December and then change the debit order date without consulting their clients. This is unacceptable.
We acknowledge receipt your complaint on HelloPeter.
We regret to learn of the difficulties you have encountered with the deduction date on your policy.
One of our Client Care Assessors will investigate the matter and revert back to your as soon as possible.
Regards
Client Care team
We acknowledge receipt your complaint on HelloPeter.
We regret to learn of the difficulties you have encountered with the deduction date on your policy.
One of our Client Care Assessors will investigate the matter and revert back to your as soon as possible.
Regards
Client Care team
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Regards
Client Care Team
Thank you for taking the time to update your post and express your appreciation for Beverley. Your feedback is valuable to us.
What matters to you, matters to us!
Regards
Client Care Team
