CD
Clive D
1 reviews | Active since Oct 2024
29 Oct 2024, 08:58
Metropolitan Life Southgate Branch make good on your Promises
I invested large some into their ROT scheme with the hope that I will receive my monthly payment on TIME and surely the growth in investments as promised. Every second month I must call the consultant enquiring as to when my money [salary] will get paid. My frustration is reaching the point of my wanting to move my investment to another service provider. My policy *** not sure for how long I can endure this gad service. Lastly I requested months ago copies of my signed documents and to date nothing. I need to see the growth clauses and why my payment is stuck with no growth. 40 years in this industry and be treated like this !!!
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
29 Oct 2024, 10:45Dear Clive
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your dissatisfaction with your Annuity.
Please be advised that Annuities are all governed by the Pension Funds Act and Income Tax Act.
Your policy is a Life Annuity of which the source of funds was compulsory money (i.e. Retirement proceeds that you were compelled under the Pension Funds Act to reinvest for a monthly income) Thus the investment cannot be transferred to another service provider.
One of our Escalation Specialists will investigate your request and revert back to you shortly.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your dissatisfaction with your Annuity.
Please be advised that Annuities are all governed by the Pension Funds Act and Income Tax Act.
Your policy is a Life Annuity of which the source of funds was compulsory money (i.e. Retirement proceeds that you were compelled under the Pension Funds Act to reinvest for a monthly income) Thus the investment cannot be transferred to another service provider.
One of our Escalation Specialists will investigate your request and revert back to you shortly.
Regards
Client Care Team
Metropolitan Life's reply29 Oct 2024, 10:45
Official
Dear Clive
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your dissatisfaction with your Annuity.
Please be advised that Annuities are all governed by the Pension Funds Act and Income Tax Act.
Your policy is a Life Annuity of which the source of funds was compulsory money (i.e. Retirement proceeds that you were compelled under the Pension Funds Act to reinvest for a monthly income) Thus the investment cannot be transferred to another service provider.
One of our Escalation Specialists will investigate your request and revert back to you shortly.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your dissatisfaction with your Annuity.
Please be advised that Annuities are all governed by the Pension Funds Act and Income Tax Act.
Your policy is a Life Annuity of which the source of funds was compulsory money (i.e. Retirement proceeds that you were compelled under the Pension Funds Act to reinvest for a monthly income) Thus the investment cannot be transferred to another service provider.
One of our Escalation Specialists will investigate your request and revert back to you shortly.
Regards
Client Care Team
CD
Clive D's updateReviewer Update
29 Oct 2024, 13:25Good day I find this response to be unsatisfactory to say the least. Surely I had other more crucial questions e.g. why is my money not paid to day is the 29th of the month//__why is there no growth as promised// when may I get copies of all my signed documents
Thank you
Thank you
CD
Clive D's update29 Oct 2024, 13:25
Reviewer Update
Good day I find this response to be unsatisfactory to say the least. Surely I had other more crucial questions e.g. why is my money not paid to day is the 29th of the month//__why is there no growth as promised// when may I get copies of all my signed documents
Thank you
Thank you
Metropolitan Life's replyOfficial
30 Oct 2024, 13:21Dear Clive
Thank you for your additional comments.
This is only a preliminary response to let you know we have received your complaint and we are working on it.
The Escalation Specialist is busy investigating will revert back to you on all the facets of your complaint, as we understand it, as soon as possible.
Regards
Client Care Team
Thank you for your additional comments.
This is only a preliminary response to let you know we have received your complaint and we are working on it.
The Escalation Specialist is busy investigating will revert back to you on all the facets of your complaint, as we understand it, as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply30 Oct 2024, 13:21
Official
Dear Clive
Thank you for your additional comments.
This is only a preliminary response to let you know we have received your complaint and we are working on it.
The Escalation Specialist is busy investigating will revert back to you on all the facets of your complaint, as we understand it, as soon as possible.
Regards
Client Care Team
Thank you for your additional comments.
This is only a preliminary response to let you know we have received your complaint and we are working on it.
The Escalation Specialist is busy investigating will revert back to you on all the facets of your complaint, as we understand it, as soon as possible.
Regards
Client Care Team