TS
Tessa S
1 reviews | Active since Sept 2020
22 Sept 2020, 17:08
Metropolitan Life - shocking service!!
My mother passed away on the 1st of May. I have been trying to get her funeral Policy paid out since. When I could eventually get hold of them after many tries, the documents required were onerous but I provided all. They now say the Estate Late Account does not have her ID. Surely that is obvious! Shocking service and response! I will NEVER deal with Metropolitan Life again!
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Metropolitan Life's replyOfficial
22 Sept 2020, 17:35Dear Tessa Scott
We acknowledge receipt of your complaint.
We are sorry to learn of the delays you experienced with the claim on your mother's policy.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint.
We are sorry to learn of the delays you experienced with the claim on your mother's policy.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply22 Sept 2020, 17:35
Official
Dear Tessa Scott
We acknowledge receipt of your complaint.
We are sorry to learn of the delays you experienced with the claim on your mother's policy.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint.
We are sorry to learn of the delays you experienced with the claim on your mother's policy.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team