Metropolitan Life - Shocking service!!!

I am really very disappointed by the EXTREMELY POOR customer service from Metropolitan Life. My mother passed away in 2018 and was a funeral policy holder at MetLife. I paid for her funeral and afterwards went to Metlife PDC in person to submit a claim for her policy (+-R6000). I am also the Executor of her estate. This happened in October 2018. The representative at client services who assisted me was Charlton Martin. I've submitted all the necessary documentation and was promised that the claim should be paid out in +-2 weeks. It has now been 7 months and still no payment from Metlife!!! I also went there in person a second time and was once again promised that the claim will be paid out soon.... more empty promises. After several emails to Charlton Martin, he just stopped responding to my emails. I have also received no phone calls, SMS's from Metlife... nothing!!! It is really a shame that such a big company cannot even process such a small claim and treat customers like this. My parents always paid their funeral policy premiums loyally and now this is how "they" are being treated. I would honestly advise potential customers to rather approach a reputable company for investments, insurance or policies. If you want to be disappointed, frustrated and experience shocking customer service, go the Metroplitan Life!!!