1 reviews | Active since Sept 2018
Metropolitan life service
Metropolitan has really disappointed me,I have two policies with them,an investment and a life cover. The financial advisor ignores my calls,emails and texts. Their customer services call center agents can never really assist with much. They refer you to an email address that one only ever gets an automated response from. I wonder if this is the run around my family will get when the time comes for a claim to be made. I really wouldn't recommend them to my friends.
Dear Whitney Matney-Rameetsi
We acknowledge receipt of your complaint.
We always strive to serve all our clients well and regret to learn that you have had a poor client service experience.
Regrettably we cannot view your details, policy details or contact details on the HelloPeter website at present.
Please send your details (i.e. full names and ID number/policy number/contact number and email address) to us at ***.
Please mark the email for attention Aletta Clarence and refer to your HelloPeter complaint, so that we can investigate and revert back to you. You are also welcome to forward copies of the emails you referred to *** and details of when you called and if you can recall who assisted you or failed to assist you.
We look forward to hearing from you soonest.
Regards
Client Care Team
Dear Whitney Matney-Rameetsi
We acknowledge receipt of your complaint.
We always strive to serve all our clients well and regret to learn that you have had a poor client service experience.
Regrettably we cannot view your details, policy details or contact details on the HelloPeter website at present.
Please send your details (i.e. full names and ID number/policy number/contact number and email address) to us at ***.
Please mark the email for attention Aletta Clarence and refer to your HelloPeter complaint, so that we can investigate and revert back to you. You are also welcome to forward copies of the emails you referred to *** and details of when you called and if you can recall who assisted you or failed to assist you.
We look forward to hearing from you soonest.
Regards
Client Care Team