PM
Phillip M
1 reviews | Active since May 2023
19 May 2023, 15:21
Metropolitan life refuse to pay for funeral policy
Im so disappointed in Metropolitan life doesn't want to pay a funeral policy i took since 2005,submitted all documents including confirmation letter from Mortuary but they still call asking more people to confirm. Policy *** i submitted all documents as initially they wanted to deposit money into Mortuary account, demanding receipts, telling me i should go to court obtain some legal documents. Pls assist.
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Metropolitan Life's replyOfficial
19 May 2023, 17:42Dear Phillip M
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about the death in your family. Our sincere condolences go out to you and your family during this time of bereavement.
Please be advised that once we receive a claim, we need to assess it. Part of the assessment process is validating the details of the claim. Some validations we can do electronically, but some validations can only be done by speaking to certain individuals and/or entities such as the mortuary or undertaker and this is why we have a goal turnaround time of 48 hours for funeral claims.
We have received your claim and processed it today.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about the death in your family. Our sincere condolences go out to you and your family during this time of bereavement.
Please be advised that once we receive a claim, we need to assess it. Part of the assessment process is validating the details of the claim. Some validations we can do electronically, but some validations can only be done by speaking to certain individuals and/or entities such as the mortuary or undertaker and this is why we have a goal turnaround time of 48 hours for funeral claims.
We have received your claim and processed it today.
Regards
Client Care Team
Metropolitan Life's reply19 May 2023, 17:42
Official
Dear Phillip M
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about the death in your family. Our sincere condolences go out to you and your family during this time of bereavement.
Please be advised that once we receive a claim, we need to assess it. Part of the assessment process is validating the details of the claim. Some validations we can do electronically, but some validations can only be done by speaking to certain individuals and/or entities such as the mortuary or undertaker and this is why we have a goal turnaround time of 48 hours for funeral claims.
We have received your claim and processed it today.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about the death in your family. Our sincere condolences go out to you and your family during this time of bereavement.
Please be advised that once we receive a claim, we need to assess it. Part of the assessment process is validating the details of the claim. Some validations we can do electronically, but some validations can only be done by speaking to certain individuals and/or entities such as the mortuary or undertaker and this is why we have a goal turnaround time of 48 hours for funeral claims.
We have received your claim and processed it today.
Regards
Client Care Team