AK
Asanda K
1 reviews | Active since Feb 2020
12 Nov 2020, 18:52
Metropolitan Life Poor Service Standards
Good evening
I don’t know what one must do now for Metropolitan life to assist their clients . I have sent request on several occasions weeks ago asking Metropolitan life to rectify One of my beneficiary’s Date of Birth they captured incorrectly but I see it hasn’t been rectified yet. Please rectify this as a matter of urgency. Should I need to claim you will tell me stories yet you’re the ones who have not done your job. The consultant (Kutlwano Thokoane) who was supposed to assist me is so ***********.
Regards Mr A Koom
Helpful (0)
Replies (2)0
Replies (2)
Metropolitan Life's replyOfficial
13 Nov 2020, 08:10Dear Client
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. We apologize for any poor service received thus far.
Kind Regards
Yours Sincerely
Lizelle
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. We apologize for any poor service received thus far.
Kind Regards
Yours Sincerely
Lizelle
Metropolitan Life's reply13 Nov 2020, 08:10
Official
Dear Client
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. We apologize for any poor service received thus far.
Kind Regards
Yours Sincerely
Lizelle
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. We apologize for any poor service received thus far.
Kind Regards
Yours Sincerely
Lizelle
AK
Asanda K's updateReviewer Update
18 Nov 2020, 12:31Good day
How is it that when I sign up for a policy you don’t ask for a certified ID copy but when I request you to rectify a mistake that you made, you ask for an ID copy? If you cant fix this please cancel the policy.
RegardsA Koom
How is it that when I sign up for a policy you don’t ask for a certified ID copy but when I request you to rectify a mistake that you made, you ask for an ID copy? If you cant fix this please cancel the policy.
RegardsA Koom
AK
Asanda K's update18 Nov 2020, 12:31
Reviewer Update
Good day
How is it that when I sign up for a policy you don’t ask for a certified ID copy but when I request you to rectify a mistake that you made, you ask for an ID copy? If you cant fix this please cancel the policy.
RegardsA Koom
How is it that when I sign up for a policy you don’t ask for a certified ID copy but when I request you to rectify a mistake that you made, you ask for an ID copy? If you cant fix this please cancel the policy.
RegardsA Koom