Metropolitan life Pinetown branch worst service

Cousin passed on in December, he was shot in Durban area. Metropolitan wanted a lot of information even wanted a family member to confirm if he is really dead. They wanted contact details of the investigating officer and the lady at metropolitan was given all this information she kept on saying she can't get hold of the investigator but when we call we got him and he confirmed that no one called him. We ended up leaving things as they are because we were frustrated. Then come Jan 2024 went back to our surprise the lady in Pinetown Metropolitan confirmed that we were supposed to have been paid long ago she called another one in their head office who said she did get the documents but was lazy that day to do them there was lot of work she out them aside and forgot she's going to process the payment. That was Monday 15 Jan when she said that. No payment even today.