1 reviews | Active since Dec 2020
Metropolitan Life Pathetic Service
I have move my funeral policy from Metropolitan Life with effect from April 2021 to Discovery based on their offerings. Metropolitan continues with a stop order debit of R1171 regardless of my cancellation. I have claimed the first refund for May premium which took me almost five days and subsequently realised that they have also debited for June and I raised it with Metropolitan and processed the second refund request on the 1st July 2021. I submitted all the necessary document as advised by their consultants but no response to date. I have made numerous calls to their Customer Service Department and told that a certain Department is expected to transfer the money to another account but still nothing happens. This had significantly impacted adversely to my monthly budget and affected the whole range of things. When I request to be transferred to the Department holding my money I am told that they cannot be accessed. I want to know if the customers does not have the right to access these Department and follow up on their queries?
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the delays you encountered with the refund of your June 2021 premium after cancellation.
Please note that a stop order deduction does take about two months to activate or to cancel due to closing dates for the magnetic tapes to be compiled at our end and closing dates for implementation on your pay-office's salary runs.
Similarly we receive one bulk payment from your employer, followed by a payment schedule to distribute the bulk payment amongst all our clients policies that also pay their policies through your employer. Often the premium is only allocated to each employee's policy/ies around the middle of the following month.
This being said, one of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the delays you encountered with the refund of your June 2021 premium after cancellation.
Please note that a stop order deduction does take about two months to activate or to cancel due to closing dates for the magnetic tapes to be compiled at our end and closing dates for implementation on your pay-office's salary runs.
Similarly we receive one bulk payment from your employer, followed by a payment schedule to distribute the bulk payment amongst all our clients policies that also pay their policies through your employer. Often the premium is only allocated to each employee's policy/ies around the middle of the following month.
This being said, one of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team