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natalie A
1 reviews | Active since Nov 2025
19 Nov 2025, 17:18
Metropolitan life pathetic service
I submitted a claim for my ex husband who passed away and I was informed that the policy can't be paid out to me bear in mind I am the policy holder I am the one whol been paying the policy but cannot receive the claim.
The consultant interioated me regarding my relationship with my ex husband.
I just want to make other people who may have their ex spouses still on their policies to make sure that they moved from spouse to an extented family member because Metropolitan failed to do that and I'm sitting with a claim that won't pay out. Now.
Helpful (0)
Replies (8)0
Replies (8)
Metropolitan Life's replyOfficial
19 Nov 2025, 18:37Dear Natalie
We acknowledge receipt of your complaint.
We are sorry to read about your ex-husband's passing. Our sincere condolences go out to you and the family during this time of bereavement.
One of our Escalation Specialists will reach out to you shortly in orde to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
We acknowledge receipt of your complaint.
We are sorry to read about your ex-husband's passing. Our sincere condolences go out to you and the family during this time of bereavement.
One of our Escalation Specialists will reach out to you shortly in orde to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
Regards
Client Care Team
Metropolitan Life's reply19 Nov 2025, 18:37
Official
Dear Natalie
We acknowledge receipt of your complaint.
We are sorry to read about your ex-husband's passing. Our sincere condolences go out to you and the family during this time of bereavement.
One of our Escalation Specialists will reach out to you shortly in orde to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
We acknowledge receipt of your complaint.
We are sorry to read about your ex-husband's passing. Our sincere condolences go out to you and the family during this time of bereavement.
One of our Escalation Specialists will reach out to you shortly in orde to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
Regards
Client Care Team
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natalie A's updateReviewer Update
19 Nov 2025, 18:53I have been phoning and emailing the Consultant who I dealt with ignored my emails I sent.
Bottom line your service is pathetic from advertising your claim will be paid out in 4 hours what a joke it's going on for 3 days.
Bottom line your service is pathetic from advertising your claim will be paid out in 4 hours what a joke it's going on for 3 days.
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natalie A's update19 Nov 2025, 18:53
Reviewer Update
I have been phoning and emailing the Consultant who I dealt with ignored my emails I sent.
Bottom line your service is pathetic from advertising your claim will be paid out in 4 hours what a joke it's going on for 3 days.
Bottom line your service is pathetic from advertising your claim will be paid out in 4 hours what a joke it's going on for 3 days.
Metropolitan Life's replyOfficial
19 Nov 2025, 19:13Dear Natalaie
Thank you for your additional comment - the content of which is noted.
We have sent you an emailed response earlier.
Pease liaise with our Client Care Escalation Specialist directly.
Regards
Client Care Team
Thank you for your additional comment - the content of which is noted.
We have sent you an emailed response earlier.
Pease liaise with our Client Care Escalation Specialist directly.
Regards
Client Care Team
Metropolitan Life's reply19 Nov 2025, 19:13
Official
Dear Natalaie
Thank you for your additional comment - the content of which is noted.
We have sent you an emailed response earlier.
Pease liaise with our Client Care Escalation Specialist directly.
Regards
Client Care Team
Thank you for your additional comment - the content of which is noted.
We have sent you an emailed response earlier.
Pease liaise with our Client Care Escalation Specialist directly.
Regards
Client Care Team
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natalie A's updateReviewer Update
19 Nov 2025, 20:03I have it heard it all now so after being contacted by the specialists agent Aletta Clarence.
I am being asked to send my copy of my divorce decree mind you my late ex husband marital status is on his death certificate.
The fact that I did inform Metropolitan life of my marital status and the consultant I dealt with failed to do it.
Also no where does it state in my policy that the claim will be paid out to a 3rd party.
All the questions that the consultant asked me I am being asked again so not once but twice am I being interiogated.
So for anyone on this platform please go and check your policies you have with Metropolitan life because they will treat you like you the biggest ******** when you submit your claim.
I am being asked to send my copy of my divorce decree mind you my late ex husband marital status is on his death certificate.
The fact that I did inform Metropolitan life of my marital status and the consultant I dealt with failed to do it.
Also no where does it state in my policy that the claim will be paid out to a 3rd party.
All the questions that the consultant asked me I am being asked again so not once but twice am I being interiogated.
So for anyone on this platform please go and check your policies you have with Metropolitan life because they will treat you like you the biggest ******** when you submit your claim.
nA
natalie A's update19 Nov 2025, 20:03
Reviewer Update
I have it heard it all now so after being contacted by the specialists agent Aletta Clarence.
I am being asked to send my copy of my divorce decree mind you my late ex husband marital status is on his death certificate.
The fact that I did inform Metropolitan life of my marital status and the consultant I dealt with failed to do it.
Also no where does it state in my policy that the claim will be paid out to a 3rd party.
All the questions that the consultant asked me I am being asked again so not once but twice am I being interiogated.
So for anyone on this platform please go and check your policies you have with Metropolitan life because they will treat you like you the biggest ******** when you submit your claim.
I am being asked to send my copy of my divorce decree mind you my late ex husband marital status is on his death certificate.
The fact that I did inform Metropolitan life of my marital status and the consultant I dealt with failed to do it.
Also no where does it state in my policy that the claim will be paid out to a 3rd party.
All the questions that the consultant asked me I am being asked again so not once but twice am I being interiogated.
So for anyone on this platform please go and check your policies you have with Metropolitan life because they will treat you like you the biggest ******** when you submit your claim.
nA
natalie A's updateReviewer Update
19 Nov 2025, 20:20The fact that my kids father passed away and we are still mourning his death and now I am being asked to go back to a time that was very unpleasant to get my divorce papers out and getting people to do affadavits about our relationship after our divorce is just damn cold and inconsiderate
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natalie A's update19 Nov 2025, 20:20
Reviewer Update
The fact that my kids father passed away and we are still mourning his death and now I am being asked to go back to a time that was very unpleasant to get my divorce papers out and getting people to do affadavits about our relationship after our divorce is just damn cold and inconsiderate
Metropolitan Life's replyOfficial
19 Nov 2025, 21:56Dear Natalie
Thank you for your additional comments.
Please note that we have not reached a claim decision yet - the claim assessment is still underway.
In order to assess your claim we have to take the policy terms and conditions into account and see if the claim meets the relevant qualifying criteria.
Oft times family dynamics and relationships are as unique and complex as we are as human beings. Metroplitan still has to however consider all aspects around a claim, before making a claim decision.
In cases where the family relationship have changed it may be especially tricky and we need to do extra due diligence to ensure we are fair to not only the claimant but also to our other clients.
When we ask for additional documentation, we are not trying to be insensitive but we are exploring all avenues to see if the claim could be valid.
Please correspond directly with our Escalation Specialist as this is the best and most efficient way to ensure the claim is processed as swiftly as possible.
Regards
Client Care Team
Thank you for your additional comments.
Please note that we have not reached a claim decision yet - the claim assessment is still underway.
In order to assess your claim we have to take the policy terms and conditions into account and see if the claim meets the relevant qualifying criteria.
Oft times family dynamics and relationships are as unique and complex as we are as human beings. Metroplitan still has to however consider all aspects around a claim, before making a claim decision.
In cases where the family relationship have changed it may be especially tricky and we need to do extra due diligence to ensure we are fair to not only the claimant but also to our other clients.
When we ask for additional documentation, we are not trying to be insensitive but we are exploring all avenues to see if the claim could be valid.
Please correspond directly with our Escalation Specialist as this is the best and most efficient way to ensure the claim is processed as swiftly as possible.
Regards
Client Care Team
Metropolitan Life's reply19 Nov 2025, 21:56
Official
Dear Natalie
Thank you for your additional comments.
Please note that we have not reached a claim decision yet - the claim assessment is still underway.
In order to assess your claim we have to take the policy terms and conditions into account and see if the claim meets the relevant qualifying criteria.
Oft times family dynamics and relationships are as unique and complex as we are as human beings. Metroplitan still has to however consider all aspects around a claim, before making a claim decision.
In cases where the family relationship have changed it may be especially tricky and we need to do extra due diligence to ensure we are fair to not only the claimant but also to our other clients.
When we ask for additional documentation, we are not trying to be insensitive but we are exploring all avenues to see if the claim could be valid.
Please correspond directly with our Escalation Specialist as this is the best and most efficient way to ensure the claim is processed as swiftly as possible.
Regards
Client Care Team
Thank you for your additional comments.
Please note that we have not reached a claim decision yet - the claim assessment is still underway.
In order to assess your claim we have to take the policy terms and conditions into account and see if the claim meets the relevant qualifying criteria.
Oft times family dynamics and relationships are as unique and complex as we are as human beings. Metroplitan still has to however consider all aspects around a claim, before making a claim decision.
In cases where the family relationship have changed it may be especially tricky and we need to do extra due diligence to ensure we are fair to not only the claimant but also to our other clients.
When we ask for additional documentation, we are not trying to be insensitive but we are exploring all avenues to see if the claim could be valid.
Please correspond directly with our Escalation Specialist as this is the best and most efficient way to ensure the claim is processed as swiftly as possible.
Regards
Client Care Team
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natalie A's updateReviewer Update
19 Nov 2025, 22:13Your response means nothing to me Tricky the fact that a life was lost and that ilife is my kids father and instead you are victimizing me now by asking all these questions about my divorce..
Disgusted.
Disgusted.
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natalie A's update19 Nov 2025, 22:13
Reviewer Update
Your response means nothing to me Tricky the fact that a life was lost and that ilife is my kids father and instead you are victimizing me now by asking all these questions about my divorce..
Disgusted.
Disgusted.
Metropolitan Life's replyOfficial
19 Nov 2025, 22:16Dear Natalie
You are already in direct contact with our escalation specialist.
We have already explained that we are not trying to be insensitive but are trying to motivate a non-contractual claim by asking for the additional information.
Please respond directly to your Escalation Specialist.
Regards
Client Care team
You are already in direct contact with our escalation specialist.
We have already explained that we are not trying to be insensitive but are trying to motivate a non-contractual claim by asking for the additional information.
Please respond directly to your Escalation Specialist.
Regards
Client Care team
Metropolitan Life's reply19 Nov 2025, 22:16
Official
Dear Natalie
You are already in direct contact with our escalation specialist.
We have already explained that we are not trying to be insensitive but are trying to motivate a non-contractual claim by asking for the additional information.
Please respond directly to your Escalation Specialist.
Regards
Client Care team
You are already in direct contact with our escalation specialist.
We have already explained that we are not trying to be insensitive but are trying to motivate a non-contractual claim by asking for the additional information.
Please respond directly to your Escalation Specialist.
Regards
Client Care team