MT
Marlene T
1 reviews | Active since Nov 2022
01 Aug 2023, 13:57
Metropolitan life pathetic service
What must I still do to get my beneficiary corrected. Struggling for 2 weeks now!!!! Mail after mail, complaints on website, telephone calls but you cannot get a surname corrected. However when I went on the website and enquired about a new policy it was not even 2 minutes and I was phoned. So you can supply good service when you want to sell but no service when we need you. If a surname change takes this long how long will a funeral claim take. Metropolitan life is more than pathetic!!!!!!!
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Replies (3)
Metropolitan Life's replyOfficial
01 Aug 2023, 14:08Dear Marlene T
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We confirm that we are busy investigating your complaint.
One of our escalation specialist will revert back to you shortly.
Yours sincerely,
Client Care Team
Metropolitan Life's reply01 Aug 2023, 14:08
Official
Dear Marlene T
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We confirm that we are busy investigating your complaint.
One of our escalation specialist will revert back to you shortly.
Yours sincerely,
Client Care Team
MT
Marlene T's updateReviewer Update
03 Aug 2023, 09:58The person assigned to my complaint can also not read. Send me the incorrect information again. Can a manager phone me?? Metropolitan you useless!! Maybe you should send all this negative feedback to your directors. I’m sure they don’t know about the pathetic service we receive !! What must your customers do to get service. You don’t wait for our payments but when we need service we don’t get any!!!!!!! If my policies where not old and I will be waisting money I would have cancelled all of them!!! I regret ever getting involved with Metropolitan!!
MT
Marlene T's update03 Aug 2023, 09:58
Reviewer Update
The person assigned to my complaint can also not read. Send me the incorrect information again. Can a manager phone me?? Metropolitan you useless!! Maybe you should send all this negative feedback to your directors. I’m sure they don’t know about the pathetic service we receive !! What must your customers do to get service. You don’t wait for our payments but when we need service we don’t get any!!!!!!! If my policies where not old and I will be waisting money I would have cancelled all of them!!! I regret ever getting involved with Metropolitan!!
Metropolitan Life's replyOfficial
03 Aug 2023, 10:09Dear Marlene T
We acknowledge receipt of your complaint.
Kindly be informed, information has been updated on our systems. Our confirmation email will be sent to you directly.
Please accept our sincerest apology for this error.
We acknowledge receipt of your complaint.
Kindly be informed, information has been updated on our systems. Our confirmation email will be sent to you directly.
Please accept our sincerest apology for this error.
Yours sincerely,
Client Care Team
Metropolitan Life's reply03 Aug 2023, 10:09
Official
Dear Marlene T
We acknowledge receipt of your complaint.
Kindly be informed, information has been updated on our systems. Our confirmation email will be sent to you directly.
Please accept our sincerest apology for this error.
We acknowledge receipt of your complaint.
Kindly be informed, information has been updated on our systems. Our confirmation email will be sent to you directly.
Please accept our sincerest apology for this error.
Yours sincerely,
Client Care Team