CK
Chantel K

1 reviews | Active since Jun 2019

25 Jan 2025, 12:08

METROPOLITAN LIFE OFFERS FASE HOPE WRONG INFORMATION AND PLENTY OF DISSAPIONTMENT.

I have had the worst experience a person could ever have from this Metropolitan Life. And would strongly suggest that people watch out when dealing with them. Firstly they take literally a few minutes to sign you up over WhatsApp making you believe it is that easy . Then they give you incorrect information, false hope and mislead you. Due to incorrect information I was denied my claim after being mislead with untrue information. Then I was ignored and had to ask again and again for feedback. I was asked and has submitted my proof of the misleading and incorrect information OF WHICH THEY AGREED WAS WRONG BUT STILL COULDN'T CARE LESS because they sent me the correct information AFTER giving me incorrect information. Then when I sent a request to cancel I was ignored OR they wanted to buy time to take more money from me. I only got a response when it was too late . Within 1 minute my of my salary being deposited into my account they went and still took the premium. METROPOLITAN LIFE WILL FROM NOW ON ALWAYS GET MY VOTE FOR WORSE SERIVE RENDERED EVER. They clearly only for the money and their soft words of condolences and sorry for your loss or we sorry you feel that way is just that...WORDS. How you people sleep at night knowing you take money from people who work so hard for it , is beyond me. Never ever will I even consider taking a policy from METROPOLITAIN LIFE!

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Replies (1)
Metropolitan Life
Metropolitan Life's reply27 Jan 2025, 09:42
Official
Dear Ms Kube

We acknowledge receipt of your Hello Peter post.  We are very sorry to hear about the passing of your loved one.  Please accept our sincere condolences. The matter will be investigated and we will provide you with feedback as soon as possible.  We sincerely apologize for any poor service received thus far. 
Kind Regards
Yours Sincerely

Client Care Team