SZ
Simangele Z
1 reviews | Active since Mar 2012
10 Jun 2021, 10:37
Metropolitan Life not bothered to respond
I have a policy with Metropolitan Life, and an existing loan. I've made payments towards the loan but the balance I was given doesn't correspond with the payments I've made. I've tried to enquire about this & even wrote to complaints but nobody cares to respond to me & explain or rectify if need be. If I'm being ****med on the loan payments, how much more will I be ****med when it's time to pay my policy funds!? Considering the number of complaints here about pay-outs. The fact that we even have to come here to complain shows the incompetence that's going on with this company!
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
10 Jun 2021, 12:26Dear Simangele Zungu
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties encountered with your loan repayment query.
Please note that policy loans are interest-bearing loans.
One of our Client Care Assessors will investigate and revert back to you
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties encountered with your loan repayment query.
Please note that policy loans are interest-bearing loans.
One of our Client Care Assessors will investigate and revert back to you
Regards
Client Care Team
Metropolitan Life's reply10 Jun 2021, 12:26
Official
Dear Simangele Zungu
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties encountered with your loan repayment query.
Please note that policy loans are interest-bearing loans.
One of our Client Care Assessors will investigate and revert back to you
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties encountered with your loan repayment query.
Please note that policy loans are interest-bearing loans.
One of our Client Care Assessors will investigate and revert back to you
Regards
Client Care Team
SZ
Simangele Z's updateReviewer Update
10 Jun 2021, 12:49That's all I wanted to find out, if there's any interest and how much as it's not reflecting on the balance (which is ***** too)...but I must jump through hoops to try and get an explanation. I can be reached on email when the investigation has been done. I'd also like to know why I was not being responded to, I have all the emails I've sent
SZ
Simangele Z's update10 Jun 2021, 12:49
Reviewer Update
That's all I wanted to find out, if there's any interest and how much as it's not reflecting on the balance (which is ***** too)...but I must jump through hoops to try and get an explanation. I can be reached on email when the investigation has been done. I'd also like to know why I was not being responded to, I have all the emails I've sent
Metropolitan Life's replyOfficial
10 Jun 2021, 13:23Dear Simangele
Thank you again for your additional comment.
We can see that you logged the complaint on the 8th, but nobody has had the opportunity to respond yet.
We will however revert back to you as soon as possible.
Regards
Client Care Team
Thank you again for your additional comment.
We can see that you logged the complaint on the 8th, but nobody has had the opportunity to respond yet.
We will however revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply10 Jun 2021, 13:23
Official
Dear Simangele
Thank you again for your additional comment.
We can see that you logged the complaint on the 8th, but nobody has had the opportunity to respond yet.
We will however revert back to you as soon as possible.
Regards
Client Care Team
Thank you again for your additional comment.
We can see that you logged the complaint on the 8th, but nobody has had the opportunity to respond yet.
We will however revert back to you as soon as possible.
Regards
Client Care Team