metropolitan life let me suffer cause of they only want to sign up members.

I had the worst experience ever with metropolitan life,i took an life policy out in 2014,the consultant was Edward Rhode,I was a police official that time and the consultant even told me I must put an disability plan on cause of my nature of my work,I was medical board last month,I phone metropolitan to put a claim for my disability,thats when we discovered something is not right,I received a policy number for my lifepolicy which shows the 1st October 2014 even on their systems but according to them even though its on the system i must phone the consultant Edward Rhode,I contact him and ask whats the problem why I cant put in a claim,according to him everything was in place and its maybe just a fault on metropolitan side but he will sort it out,he even said he never make mistakes cause he is working for commission and promise me he will sort my claim out,as from there when we phone Edward he just say he will come back to us,or he is busy with his child,and we never heard anything from him again,cause of my illness my husband laid a formal complaint with metropolitan life,also without any sucsess they only give us a reference number its now almost a week pass and we never heard of them also.the worst part is this consultant let me and my husband cancelled our life policy with assupol 2014 and give us this good picture of metropolitan life,my concern is even what if I passed away and all this time I think I got everything in place for my young children and husband then this will be the service they would also get,they all playing hide and seek.I dont have any income yet thats why i wanted the claim and according to the policy metropilitan life was supposed to pay me R300 000 out.