TM
TT M
1 reviews | Active since Sept 2018
05 Jan 2023, 15:36
Metropolitan
<div>Good day I have an old policy with Metropolitan life but now I just received my pay slip and I notice another debit of R946. 00 from Metropolitan life which I don't know about. I just called them they say they can't cancel the debit order. I don't even know the people covered in that policy. Even the ID number is nt mine but work number is mine which means it's an inside job. R946 is a lot of money. Metropolitan I want my hard earned money back without going from pillar to post. Please.</div>
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Replies (5)0
Replies (5)
Metropolitan Life's replyOfficial
06 Jan 2023, 13:07Dear Tshifhiwa Nedzanani
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the unauthorised deduction and difficulties in cancelling the deduction.
Regrettably, your post does not contain sufficient informaiton in order for us to trace the policy.
One of our Client Care Assessors will reach out to your shortly, to obtain more information in order to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the unauthorised deduction and difficulties in cancelling the deduction.
Regrettably, your post does not contain sufficient informaiton in order for us to trace the policy.
One of our Client Care Assessors will reach out to your shortly, to obtain more information in order to trace the policy and investigate the matter.
Regards
Client Care Team
Metropolitan Life's reply06 Jan 2023, 13:07
Official
Dear Tshifhiwa Nedzanani
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the unauthorised deduction and difficulties in cancelling the deduction.
Regrettably, your post does not contain sufficient informaiton in order for us to trace the policy.
One of our Client Care Assessors will reach out to your shortly, to obtain more information in order to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the unauthorised deduction and difficulties in cancelling the deduction.
Regrettably, your post does not contain sufficient informaiton in order for us to trace the policy.
One of our Client Care Assessors will reach out to your shortly, to obtain more information in order to trace the policy and investigate the matter.
Regards
Client Care Team
TM
TT M's updateReviewer Update
18 Jan 2023, 13:18No one from Metropolitan even bothered to call me. I will have to cancel all my policies from Metropolitan and go join elsewhere. I want my money back please
TM
TT M's update18 Jan 2023, 13:18
Reviewer Update
No one from Metropolitan even bothered to call me. I will have to cancel all my policies from Metropolitan and go join elsewhere. I want my money back please
Metropolitan Life's replyOfficial
18 Jan 2023, 15:42Dear Tshifhiwa Nedzanani
Our Client Care Assessor wrote to you via email on 6 January 2023.
We have also referred the matter to our Forensics division at the same time.
We will revert back to you on the outcome of the investigation as soon as we receive feedback.
Regards
Client Care Team
Our Client Care Assessor wrote to you via email on 6 January 2023.
We have also referred the matter to our Forensics division at the same time.
We will revert back to you on the outcome of the investigation as soon as we receive feedback.
Regards
Client Care Team
Metropolitan Life's reply18 Jan 2023, 15:42
Official
Dear Tshifhiwa Nedzanani
Our Client Care Assessor wrote to you via email on 6 January 2023.
We have also referred the matter to our Forensics division at the same time.
We will revert back to you on the outcome of the investigation as soon as we receive feedback.
Regards
Client Care Team
Our Client Care Assessor wrote to you via email on 6 January 2023.
We have also referred the matter to our Forensics division at the same time.
We will revert back to you on the outcome of the investigation as soon as we receive feedback.
Regards
Client Care Team
TM
TT M's updateReviewer Update
27 Feb 2023, 14:17God's day
The policy number *** has debited again on the 15th of February 2023.you told me that you have canceled the policy but it's still debiting. R946 is a lot of money. When am I going to get my money back? Do I have to suffer like this every month? Right now I'm broke but you are keeping my money with you. Metropolitan you are a ****. I want my money back and also the cancelation letter, I'll send to my HR because you guys can't cancel your policy
The policy number *** has debited again on the 15th of February 2023.you told me that you have canceled the policy but it's still debiting. R946 is a lot of money. When am I going to get my money back? Do I have to suffer like this every month? Right now I'm broke but you are keeping my money with you. Metropolitan you are a ****. I want my money back and also the cancelation letter, I'll send to my HR because you guys can't cancel your policy
TM
TT M's update27 Feb 2023, 14:17
Reviewer Update
God's day
The policy number *** has debited again on the 15th of February 2023.you told me that you have canceled the policy but it's still debiting. R946 is a lot of money. When am I going to get my money back? Do I have to suffer like this every month? Right now I'm broke but you are keeping my money with you. Metropolitan you are a ****. I want my money back and also the cancelation letter, I'll send to my HR because you guys can't cancel your policy
The policy number *** has debited again on the 15th of February 2023.you told me that you have canceled the policy but it's still debiting. R946 is a lot of money. When am I going to get my money back? Do I have to suffer like this every month? Right now I'm broke but you are keeping my money with you. Metropolitan you are a ****. I want my money back and also the cancelation letter, I'll send to my HR because you guys can't cancel your policy
Metropolitan Life's replyOfficial
27 Feb 2023, 14:49Dear Tshifiwa
Please refer to our Assessors previous reply to you on 25/01/2023, advising that it does taek a month or two to cancel a stop order deduction.
This is due to closing dates at our end for compilation of magnetic tapes that get sent to employers to implement on their next payroll run, as well as closing dates on the employer's side for implementing these updated magnetic tapes on their next salary run.
We also do not immediately receive the premiums from employers. We often only get the payment in the first week of the new month and then still have to distribute the bulk payment accross all teh policies that have been paid for that month.
We cannot refund the payment before it has been app**** to the policy.
Our Assessor will keep diarising the complaint until the premium appears on the policy and arrange the refund the moment it appears on the policy.
Regards
Client Care TEam
Please refer to our Assessors previous reply to you on 25/01/2023, advising that it does taek a month or two to cancel a stop order deduction.
This is due to closing dates at our end for compilation of magnetic tapes that get sent to employers to implement on their next payroll run, as well as closing dates on the employer's side for implementing these updated magnetic tapes on their next salary run.
We also do not immediately receive the premiums from employers. We often only get the payment in the first week of the new month and then still have to distribute the bulk payment accross all teh policies that have been paid for that month.
We cannot refund the payment before it has been app**** to the policy.
Our Assessor will keep diarising the complaint until the premium appears on the policy and arrange the refund the moment it appears on the policy.
Regards
Client Care TEam
Metropolitan Life's reply27 Feb 2023, 14:49
Official
Dear Tshifiwa
Please refer to our Assessors previous reply to you on 25/01/2023, advising that it does taek a month or two to cancel a stop order deduction.
This is due to closing dates at our end for compilation of magnetic tapes that get sent to employers to implement on their next payroll run, as well as closing dates on the employer's side for implementing these updated magnetic tapes on their next salary run.
We also do not immediately receive the premiums from employers. We often only get the payment in the first week of the new month and then still have to distribute the bulk payment accross all teh policies that have been paid for that month.
We cannot refund the payment before it has been app**** to the policy.
Our Assessor will keep diarising the complaint until the premium appears on the policy and arrange the refund the moment it appears on the policy.
Regards
Client Care TEam
Please refer to our Assessors previous reply to you on 25/01/2023, advising that it does taek a month or two to cancel a stop order deduction.
This is due to closing dates at our end for compilation of magnetic tapes that get sent to employers to implement on their next payroll run, as well as closing dates on the employer's side for implementing these updated magnetic tapes on their next salary run.
We also do not immediately receive the premiums from employers. We often only get the payment in the first week of the new month and then still have to distribute the bulk payment accross all teh policies that have been paid for that month.
We cannot refund the payment before it has been app**** to the policy.
Our Assessor will keep diarising the complaint until the premium appears on the policy and arrange the refund the moment it appears on the policy.
Regards
Client Care TEam