Metropolitan life is a ****

I was contacted by one of your sales person by the name of Ayanda Zwane offering to add cash back to my existing funeral plan, to my suprise, i got debited twice. I sent her a whatsapp message complaining that i was debited twice, she said she doesnt know why because all she did was add cash back and promised to get back to me but never did. I sent her screenshots showing that i was debited twice and she affirmed its some sort of mistake and promised to check and get back to me. I checked my policy on the metropolitan whatsapp chat and to my suprise i have two existing policies. I took a screenshot again asking her why i have two policies then she said she doesn’t know how that happened coz she didnt create a new policy however she will check for me and get back to me. Still i had to be the one always asking whats going on. She then said cash back cant be added to my old funeral plan, she wasnt aware of this, she apologises and so she suggests i cancel my funeral plan that i have had since 2010 , mind you i have never claimed from this policy and continue with the new policy that she made without my knowledge or approval. So i refuse to cancel the policy i have had since 2010 because that means i would lose all the money i have paid all these years. What i want, is for Metropolitan to pay me back all the premuims of the policy that i was not aware of and i will keep my policy from 2010 without cashback. Your staff is ***********, she also promised to send an email to head office requesting my refund for this new policy that she made and cc me on that email, this was on the 25 of march, i still havent heard from her and i was never Cc’d on any email meaning she has not sent the email requesting my refund. Instead of making means to redress my issue, she has been quiet and quite frankly im tired of running after her asking what is going on about an issue her incompetence created.