FO
Francois O
1 reviews | Active since May 2012
06 Jun 2023, 09:42
Metropolitan Life is a ****
First I had issues getting my debit order switched from one bank to another. Now, they have *******ly instututed 2 debit orders on my account. I have requested my RA to be transferred with immediate effect. Metropolitajn Life, you have 24 hours from now (It's 09:42) to return the money that you ****** from my bank account.
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Replies (6)0
Replies (6)FO
Francois O's updateReviewer Update
06 Jun 2023, 09:55No reply from Metroplitan Life after *****ING my money!
FO
Francois O's update06 Jun 2023, 09:55
Reviewer Update
No reply from Metroplitan Life after *****ING my money!
Metropolitan Life's replyOfficial
06 Jun 2023, 09:56Dear Francois
We acknowledge receipt of your complaint.
As Metropolitan we pride ourselves on delivering exceptional customer service to all our clients.
One of our escalation specialist will investigate your complaint and revert back to you shortly.
Yours sincerely, Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we pride ourselves on delivering exceptional customer service to all our clients.
One of our escalation specialist will investigate your complaint and revert back to you shortly.
Yours sincerely, Client Care Team
Metropolitan Life's reply06 Jun 2023, 09:56
Official
Dear Francois
We acknowledge receipt of your complaint.
As Metropolitan we pride ourselves on delivering exceptional customer service to all our clients.
One of our escalation specialist will investigate your complaint and revert back to you shortly.
Yours sincerely, Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we pride ourselves on delivering exceptional customer service to all our clients.
One of our escalation specialist will investigate your complaint and revert back to you shortly.
Yours sincerely, Client Care Team
FO
Francois O's updateReviewer Update
06 Jun 2023, 10:00Youhave 24 hours to pay back the ****** money into my account or I will be opening a case against you at the police station.
FO
Francois O's update06 Jun 2023, 10:00
Reviewer Update
Youhave 24 hours to pay back the ****** money into my account or I will be opening a case against you at the police station.
Metropolitan Life's replyOfficial
06 Jun 2023, 11:41Dear Francois
We acknowledge receipt of your response.
We will be in contact shortly. Once our investigation is concluded.
Yours sincerely, Client Care Team
We acknowledge receipt of your response.
We will be in contact shortly. Once our investigation is concluded.
Yours sincerely, Client Care Team
Metropolitan Life's reply06 Jun 2023, 11:41
Official
Dear Francois
We acknowledge receipt of your response.
We will be in contact shortly. Once our investigation is concluded.
Yours sincerely, Client Care Team
We acknowledge receipt of your response.
We will be in contact shortly. Once our investigation is concluded.
Yours sincerely, Client Care Team
FO
Francois O's updateReviewer Update
06 Jun 2023, 16:525 hours later and still no feedback and the ****** money has still not been returned to my account.
FO
Francois O's update06 Jun 2023, 16:52
Reviewer Update
5 hours later and still no feedback and the ****** money has still not been returned to my account.
Metropolitan Life's replyOfficial
07 Jun 2023, 08:51Dear Francois
Your query was escalated to the relevant department.
We will be in contact shortly.
Yours sincerely,
Client Care Team
Your query was escalated to the relevant department.
We will be in contact shortly.
Yours sincerely,
Client Care Team
Metropolitan Life's reply07 Jun 2023, 08:51
Official
Dear Francois
Your query was escalated to the relevant department.
We will be in contact shortly.
Yours sincerely,
Client Care Team
Your query was escalated to the relevant department.
We will be in contact shortly.
Yours sincerely,
Client Care Team