METROPOLITAN LIFE IS **** !!!!

I received a letter in December 2017 from Metropolitan stating that my policy had reached maturity I visited one of their branches,I had brought my late mother and father's documents as I didn't know who had opened the policy for me,I did receive the funds from that policy the advisor/consultant who was assisting me than requested for my father's document to check if there was anything left from him which he did,he asked if I had any siblings which I do and than advised my to go to court with my siblings and for us to select power of attorney/executor of my late father estates we went to court selected my sister and came back with the documents they had requested they than requested to go to African bank to open an estate account since the policy was in our late father's name which we then did again,we went back to the branch and only then they told us that the policy was in our late grandfather's name and we needed to bring his death certificate which we did to our surprise on our 5th trip we were told typo error and our grandfather details were captured incorrectly and because our father did not die of natural causes we need to have a case number from 1996,1996???? HOW THE HELL DO WE FIND A CASE NUMBER AND INVESTIGATING OFFICER FROM 1996??? WE HAVE BEEN GIVEN THE RUN AROUND SINCE 2017 AND WASTING MONEY ON TRIPS TO THE BRANCH WE CANT AFFORD AND TO THE VARIOUS PLACES THEY HAVE BEEN ADVISING US TO GO TO!!!!!