1 reviews | Active since Oct 2018
Metropolitan Life Insurance - No Insurance
Good day,
Please see below dated 28.09.2018 - yet to date no respone. This is just the level of service you can experience from Metropolitan that forms part of the MMI Group that feels absolutely NOTHING for customer service or the people they take money from.
Metropolitan - 28.09.2018 " We have received your query and will make every effort to respond to you in the next 48 hours or sooner."
Monday - No Request to Respond. Tuesday - 02.10.2018 - 48 hours passed - Request Response - NO RESPONSE Wednesday - 03.10.2018 - 72 Hours passed - Still No Response - Request Response - No Response Thursday - STILL NO RESPONSE after: Quote" We have received your query and will make every effort to respond to you in the next 48 hours or sooner."
Absolutely NO accountability for anything. Just flat out ignorance.
Dear Ouma B
We acknowledge receipt of your complaint.
We always strive to serve all our clients well and regret ot learn of your poor client service experience.
Regrettably we cannot view your details or contact details on the site, nor is the policy number indicated on the complaint.
Please email us the details of your complaint on ***, as well as your names, surname, birth date, contact details and if possible, the policy number.
Alternatively you can post a private message with these details on the site, so that we may trace the policy and investigate your complaint.
We look forward to hearing from you soonest.
Regards
Client Care Team
Dear Ouma B
We acknowledge receipt of your complaint.
We always strive to serve all our clients well and regret ot learn of your poor client service experience.
Regrettably we cannot view your details or contact details on the site, nor is the policy number indicated on the complaint.
Please email us the details of your complaint on ***, as well as your names, surname, birth date, contact details and if possible, the policy number.
Alternatively you can post a private message with these details on the site, so that we may trace the policy and investigate your complaint.
We look forward to hearing from you soonest.
Regards
Client Care Team
Dear Ouma B
Thank you for your updated post.
No, that is not what we're saying.
We are saying:
- we would like to assist you in resolving your complaint - i.e. trace and address the email you sent and see to it that you receive the response
- we would like to investigate your complaint and determine what went wrong and why
- In doing so, we can learn from your experience and take correctlve measures to address what went wrong and prevent recurrence of a similar nature in future.
Upon receipt of your policy number and contact details we will be able to assist you further.
Regards
Client Care Team
Dear Ouma B
Thank you for your updated post.
No, that is not what we're saying.
We are saying:
- we would like to assist you in resolving your complaint - i.e. trace and address the email you sent and see to it that you receive the response
- we would like to investigate your complaint and determine what went wrong and why
- In doing so, we can learn from your experience and take correctlve measures to address what went wrong and prevent recurrence of a similar nature in future.
Upon receipt of your policy number and contact details we will be able to assist you further.
Regards
Client Care Team