NM
Noxolo M
1 reviews | Active since Mar 2018
03 Aug 2023, 12:23
Metropolitan life Heartless ******
Extremely Bad Service - Call centre agents are also the most useless can't help or give answers on anything.
My Aunt passed away due to accident, on Friday 28/07/2023 went to the Uitenhage branch and did my claim. Most SHOCKING to DATE I still have not received any form of contact or even PAYMENT.
I have been calling that useless call centre everytime answer is tomorrow.
Tell me why lie and say you pay within 24/48 hours when you know you give people run arounds.
I regret taking any products with ****** 🤬🤬🤬🤬🤬🤬
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
03 Aug 2023, 13:10Dear Client
We acknowledge receipt of your complaint posted on Hello Peter. We will investigate the matter and provide you with feedback as soon as possible. We are very sorry to hear about the passing of your loved one. Please accept our sincere condolences and also our apologies for any poor service received thus far.
Kind Regards
Yours Sincerely
Client Care Team
We acknowledge receipt of your complaint posted on Hello Peter. We will investigate the matter and provide you with feedback as soon as possible. We are very sorry to hear about the passing of your loved one. Please accept our sincere condolences and also our apologies for any poor service received thus far.
Kind Regards
Yours Sincerely
Client Care Team
Metropolitan Life's reply03 Aug 2023, 13:10
Official
Dear Client
We acknowledge receipt of your complaint posted on Hello Peter. We will investigate the matter and provide you with feedback as soon as possible. We are very sorry to hear about the passing of your loved one. Please accept our sincere condolences and also our apologies for any poor service received thus far.
Kind Regards
Yours Sincerely
Client Care Team
We acknowledge receipt of your complaint posted on Hello Peter. We will investigate the matter and provide you with feedback as soon as possible. We are very sorry to hear about the passing of your loved one. Please accept our sincere condolences and also our apologies for any poor service received thus far.
Kind Regards
Yours Sincerely
Client Care Team
NM
Noxolo M's updateReviewer Update
21 Aug 2023, 12:00To date since my last review still I have not no Claim has been processed... What kind of a company are you? You have no compaction. Now I get a stupid email that they need the detective info ...what the **** ... All that is with you 😨 you even went to meet up with the detective... You guys are nothing but a Curse... I regret dealing with you Heartless ******. When is my claim going to be paid ????
You people are ****** cause if it was your White brothers this enquiry would have been solved a MOnth ago.
You people are ****** cause if it was your White brothers this enquiry would have been solved a MOnth ago.
NM
Noxolo M's update21 Aug 2023, 12:00
Reviewer Update
To date since my last review still I have not no Claim has been processed... What kind of a company are you? You have no compaction. Now I get a stupid email that they need the detective info ...what the **** ... All that is with you 😨 you even went to meet up with the detective... You guys are nothing but a Curse... I regret dealing with you Heartless ******. When is my claim going to be paid ????
You people are ****** cause if it was your White brothers this enquiry would have been solved a MOnth ago.
You people are ****** cause if it was your White brothers this enquiry would have been solved a MOnth ago.
Metropolitan Life's replyOfficial
21 Aug 2023, 14:13Dear Noxolo
We acknowledge receipt of your re-post on HelloPeter.
We are sorry to read of your continued disappointment.
Please note that where an insured person passes away from unnatural causes, we do have to do additional validations to assess the claim.
The onus to provide claim requirements does fall on the policy owner in the event of a claim. This being said, we do try to assist valued clients, like yourself, where we can. As such we try to do a many of the validations to assess a claim electronically.
Regrettably, where a claim occurs and the cause of death is unnatural, we do have to do additional validations and we may need additional documents, like a Post Mortem report or in some instances where this report is inconclusive/insufficient, we may need the Judicial Inquest Report as well to further assess the claim.
Unfortunately, when we attempt to assist the claimant to procure these requirements, we too are reliant on the availability of the Investigating Officer (I/O) and what information is available from the I/O at the time.
We are committed to assisting you as soon as possible will continue to communicate with the I/O in this regard, until our Escalation Specialist can revert back to you.
Regards
Client Care Team
We acknowledge receipt of your re-post on HelloPeter.
We are sorry to read of your continued disappointment.
Please note that where an insured person passes away from unnatural causes, we do have to do additional validations to assess the claim.
The onus to provide claim requirements does fall on the policy owner in the event of a claim. This being said, we do try to assist valued clients, like yourself, where we can. As such we try to do a many of the validations to assess a claim electronically.
Regrettably, where a claim occurs and the cause of death is unnatural, we do have to do additional validations and we may need additional documents, like a Post Mortem report or in some instances where this report is inconclusive/insufficient, we may need the Judicial Inquest Report as well to further assess the claim.
Unfortunately, when we attempt to assist the claimant to procure these requirements, we too are reliant on the availability of the Investigating Officer (I/O) and what information is available from the I/O at the time.
We are committed to assisting you as soon as possible will continue to communicate with the I/O in this regard, until our Escalation Specialist can revert back to you.
Regards
Client Care Team
Metropolitan Life's reply21 Aug 2023, 14:13
Official
Dear Noxolo
We acknowledge receipt of your re-post on HelloPeter.
We are sorry to read of your continued disappointment.
Please note that where an insured person passes away from unnatural causes, we do have to do additional validations to assess the claim.
The onus to provide claim requirements does fall on the policy owner in the event of a claim. This being said, we do try to assist valued clients, like yourself, where we can. As such we try to do a many of the validations to assess a claim electronically.
Regrettably, where a claim occurs and the cause of death is unnatural, we do have to do additional validations and we may need additional documents, like a Post Mortem report or in some instances where this report is inconclusive/insufficient, we may need the Judicial Inquest Report as well to further assess the claim.
Unfortunately, when we attempt to assist the claimant to procure these requirements, we too are reliant on the availability of the Investigating Officer (I/O) and what information is available from the I/O at the time.
We are committed to assisting you as soon as possible will continue to communicate with the I/O in this regard, until our Escalation Specialist can revert back to you.
Regards
Client Care Team
We acknowledge receipt of your re-post on HelloPeter.
We are sorry to read of your continued disappointment.
Please note that where an insured person passes away from unnatural causes, we do have to do additional validations to assess the claim.
The onus to provide claim requirements does fall on the policy owner in the event of a claim. This being said, we do try to assist valued clients, like yourself, where we can. As such we try to do a many of the validations to assess a claim electronically.
Regrettably, where a claim occurs and the cause of death is unnatural, we do have to do additional validations and we may need additional documents, like a Post Mortem report or in some instances where this report is inconclusive/insufficient, we may need the Judicial Inquest Report as well to further assess the claim.
Unfortunately, when we attempt to assist the claimant to procure these requirements, we too are reliant on the availability of the Investigating Officer (I/O) and what information is available from the I/O at the time.
We are committed to assisting you as soon as possible will continue to communicate with the I/O in this regard, until our Escalation Specialist can revert back to you.
Regards
Client Care Team