Metropolitan Life Funeral is Useless

Zero stars for this arrogant company. I contacted them in July 2021 to change my mode of payment for a funeral policy. They emailed me to confirm that mode of payment was successfully changed. In the following months they never collected the premiums and told me that my policy was in arrears.

They do not answer any questions you ask. A nameless person responds with "mode of payment was not changed."

They don't apologise. They don't explain why they said it was changed if it wasn't.

My issue still hasn't been resolved. Useless service.