MB
Mike B

1 reviews | Active since May 2018

25 May 2018, 13:23

Metropolitan Life funeral cover - pathetic service

My mother-law had a funeral policy with Metropolitan Life. She passed away on 8 May 2018 and my wife lodged the claim with them on 12 May 2018. To date - 25 May 2018 we are still waiting for the payout. Keep on telling us that its sitting with the accessors. Pathetic service!! Very quick to take sign you up and take your premiums but another story when you claim.

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Replies (1)
Metropolitan Life
Metropolitan Life's reply25 May 2018, 13:47
Official

Dear Mr. Backlund

We acknowledge receipt of your complaint.

Please accept our sincere condolences at this time of bereavement.

We are sorry to learn of the difficulties experienced with her claim.

One of our Client Care Assessors will contact you for more information to trace the policy and investigate the complaint.

Regards

Client Care Team