SQ
Segomotsi Q
1 reviews | Active since Apr 2020
08 Jun 2021, 07:39
Metropolitan Life Funeral Cover Claim not paid
Metropolitan life is an insensitive provider. My mother passed away and they still haven't paid any of the claims on her cover. We incurred costs and still owe some providers. Metropolitan is not giving me feedback or any updates. I have to call them and even then all I get is "your claim is being processed". What a cruel provider, at a time when I have to bury my mother, I now have to be subjected to this level of cruelty. I will never use them again and will never recommend them to anyone!
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Replies (3)
Metropolitan Life's replyOfficial
08 Jun 2021, 13:32Dear Segomotsi
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you have encountered delays with your claim/s. Please note that we can only process a claim if all the relevant documents have been received.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you have encountered delays with your claim/s. Please note that we can only process a claim if all the relevant documents have been received.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply08 Jun 2021, 13:32
Official
Dear Segomotsi
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you have encountered delays with your claim/s. Please note that we can only process a claim if all the relevant documents have been received.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you have encountered delays with your claim/s. Please note that we can only process a claim if all the relevant documents have been received.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
SQ
Segomotsi Q's updateReviewer Update
08 Jun 2021, 13:36Hi. The unfortunate issue here is you assume this is about outstanding documents. Note, All the documents were submitted last week Wednesday already.
SQ
Segomotsi Q's update08 Jun 2021, 13:36
Reviewer Update
Hi. The unfortunate issue here is you assume this is about outstanding documents. Note, All the documents were submitted last week Wednesday already.
Metropolitan Life's replyOfficial
08 Jun 2021, 14:24Dear Segomotsi
Thank you for your additional comments.
The claim documents were submitted over more than one policy. We will need to search all the policies to check if some documents may have been submitted under one or another policy but may have been omitted form others.
As advised, we are investigating the matter and as soon as we have feedback, the Assessor will contact you directly.
Regards
Client Care Team
Thank you for your additional comments.
The claim documents were submitted over more than one policy. We will need to search all the policies to check if some documents may have been submitted under one or another policy but may have been omitted form others.
As advised, we are investigating the matter and as soon as we have feedback, the Assessor will contact you directly.
Regards
Client Care Team
Metropolitan Life's reply08 Jun 2021, 14:24
Official
Dear Segomotsi
Thank you for your additional comments.
The claim documents were submitted over more than one policy. We will need to search all the policies to check if some documents may have been submitted under one or another policy but may have been omitted form others.
As advised, we are investigating the matter and as soon as we have feedback, the Assessor will contact you directly.
Regards
Client Care Team
Thank you for your additional comments.
The claim documents were submitted over more than one policy. We will need to search all the policies to check if some documents may have been submitted under one or another policy but may have been omitted form others.
As advised, we are investigating the matter and as soon as we have feedback, the Assessor will contact you directly.
Regards
Client Care Team