1 reviews | Active since Oct 2020
Metropolitan life ********** /scarm
Last month(January) I noticed metropolitan was deducted money on my payslip and I don't remember opening a life cover with metropolitan.. I called to query about it and found out that even the details on the cover are not mine. Then I asked them to cance the policy and refund me by till today nothing has been done. I am being asked to open a case and send them proof of account for a mistake that is not done by me. I asked the to cancel the damn policy but to my surprise the policy is still active.
What kind of **** is metropolitan doing because I even asked the to cancel the cover and I even gave my contact details just to get confirmation that the cover is cancelled but still the policies is still reflecting on my payslip.
I have never being their client and don't think I will after this.
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the difficulties you have encountered with the unauthorized deduction.
We note that you mention the deduction is taken from your salary.
Please note that Stop Order deductions are requested via magnetic tape and due to closing dates at our end and at your payroll offices to implement these tapes, it may be that the cancellation is done in one month but the premium will still deduct another month or two at the utmost.
We view allegations of ***** very seriously as we have a zero-tolerance towards such behavior in our advisors. We need to investigate such allegations and if the advisor is guilty, address these in line with our internal protocols, to prevent them from having any opportunity to do the same to any of our valued clients.
This is why we request ***** requirements - legal documents - like a sworn declaration (affidavit) and a certified copy of your ID with four specimen signatures done on the document, in the presence of the certifying commissioner of oaths - when our clients report such activities.
One of our Client Care Assessors will reach out to you as soon as possible in this regard.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the difficulties you have encountered with the unauthorized deduction.
We note that you mention the deduction is taken from your salary.
Please note that Stop Order deductions are requested via magnetic tape and due to closing dates at our end and at your payroll offices to implement these tapes, it may be that the cancellation is done in one month but the premium will still deduct another month or two at the utmost.
We view allegations of ***** very seriously as we have a zero-tolerance towards such behavior in our advisors. We need to investigate such allegations and if the advisor is guilty, address these in line with our internal protocols, to prevent them from having any opportunity to do the same to any of our valued clients.
This is why we request ***** requirements - legal documents - like a sworn declaration (affidavit) and a certified copy of your ID with four specimen signatures done on the document, in the presence of the certifying commissioner of oaths - when our clients report such activities.
One of our Client Care Assessors will reach out to you as soon as possible in this regard.
Regards
Client Care Team