Metropolitan Life for Burial Socities

We are burial society which has been together for a long time. In 2020 we decided to look for a company that would help to reduce the pressure of 2019. We had a salesperson from Metropolitan Life to explain to us about a policy they have that covers burial societies. It seemed like a good policy to have, we took the policy and started to send our details and our dependents details. After we have sent all of our details, the policy was then activated and the organization started deducting from the end of January 2023. We requested to be sent our policy documents to confirm information of the people covered in the policy, we were sent our documents Four months later that shows our details and dependents details. We picked up that some of our dependents were duplicated with wrong ID numbers which increased our premium, we notified the sales representative of the duplicates of which he seems to have ignored our communication. We then went to their office at Brits to let them know of what we picked up, they could not assist us they refer us back to the sales representative. We communicated with the sales representative and he promised to come to us again of which he came late after some members has left, we told him of our frustration expecting that he will correct his errors. Mind due, all of this time we are debited premiums of higher prices. We then sent emails to their head-office about the frustration and they said they will do an investigation but they never came back to us with what they have discovered on their investigation. We then returned one premium and stopped the premiums to stop further loses. We require Metropolitan to return all of the premiums that they have deducted from our accounts since the policy have deducted higher premiums and we never got an assistance from the organization.