XK
Xhalisile K
1 reviews | Active since Dec 2023
06 Dec 2023, 10:10
Metropolitan life
Good morning, I have policy with metropolitan life and I have been paying it since 2012, I did claim for my mother's death and they were supposed to pay R7856 but they only payed R7364, the worst thing is that the funeral is this weekend and they don't give a good explanation they only says I have one month that I didn't pay my premium but I have a stop order for this policy meaning I have not skipped a premium because I know for fact that the money is being deducted from salary at work, I really really need your help I must lay mother to rest this weekend but now one of the biggest company in south africa is trying to take advantage of me, here is my policy number: ***5 thank you in advance Xhalisile Katu
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Replies (4)
Metropolitan Life's replyOfficial
06 Dec 2023, 10:21Dear Xhalisile
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about your mother's passing. Our sincere condolences go out to you and your family during this time of bereavement.
We always strive to provide all our clients with unsurpassed customer service and regret reading that you have not received your full benefit amount and no satisfactory explanation as to why.
One of our Escalation Specialists will investigate and revert back to you directly, as soon as possible.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about your mother's passing. Our sincere condolences go out to you and your family during this time of bereavement.
We always strive to provide all our clients with unsurpassed customer service and regret reading that you have not received your full benefit amount and no satisfactory explanation as to why.
One of our Escalation Specialists will investigate and revert back to you directly, as soon as possible.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply06 Dec 2023, 10:21
Official
Dear Xhalisile
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about your mother's passing. Our sincere condolences go out to you and your family during this time of bereavement.
We always strive to provide all our clients with unsurpassed customer service and regret reading that you have not received your full benefit amount and no satisfactory explanation as to why.
One of our Escalation Specialists will investigate and revert back to you directly, as soon as possible.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about your mother's passing. Our sincere condolences go out to you and your family during this time of bereavement.
We always strive to provide all our clients with unsurpassed customer service and regret reading that you have not received your full benefit amount and no satisfactory explanation as to why.
One of our Escalation Specialists will investigate and revert back to you directly, as soon as possible.
Regards
Metropolitan Client Care Team
XK
Xhalisile K's updateReviewer Update
06 Dec 2023, 10:26Thank very much for your quick response really appreciated
XK
Xhalisile K's update06 Dec 2023, 10:26
Reviewer Update
Thank very much for your quick response really appreciated
Metropolitan Life's replyOfficial
11 Dec 2023, 11:02Dear Xhalisile
Thank you for your additional comments.
What matters to you, matters to us.
#Together we can!
Regards
Metropolitan Client Care Team
Thank you for your additional comments.
What matters to you, matters to us.
#Together we can!
Regards
Metropolitan Client Care Team
Metropolitan Life's reply11 Dec 2023, 11:02
Official
Dear Xhalisile
Thank you for your additional comments.
What matters to you, matters to us.
#Together we can!
Regards
Metropolitan Client Care Team
Thank you for your additional comments.
What matters to you, matters to us.
#Together we can!
Regards
Metropolitan Client Care Team
XK
Xhalisile K's updateReviewer Update
14 Dec 2023, 10:38My query have not been resolved since our last conversatio I was promised to be refunded as soon as I send proof of payment and I did send it but funds have not been refunded. This shows that you cannot be trusted at all. I want my money back because I've send you a proof of payment.
XK
Xhalisile K's update14 Dec 2023, 10:38
Reviewer Update
My query have not been resolved since our last conversatio I was promised to be refunded as soon as I send proof of payment and I did send it but funds have not been refunded. This shows that you cannot be trusted at all. I want my money back because I've send you a proof of payment.