DB
Delvin B
1 reviews | Active since Mar 2023
17 Mar 2023, 10:06
Metropolitan Life
Don't take out funeral cover with these people. After putting in a claim and furnishing them with the required documents we are still awaiting payment. I phoned them to enquire only to be told that they had not processed the claim yet. This after the 72 hour period that they claim to pay within. An ABSA Life funeral policy claim was submitted at the same time and payed out within 24 hours. When a loved one passes on, this is the last problem you want to have to deal with.
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Metropolitan Life's replyOfficial
17 Mar 2023, 14:02Dear Delvin
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to hear of your loved one's passing. Please accept our sincere condolences.
We always strive to serve all our clients well and regret to learn of the difficulties you have encountered with the claim and poor service experience. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Escalation Specialists will be in contact with you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to hear of your loved one's passing. Please accept our sincere condolences.
We always strive to serve all our clients well and regret to learn of the difficulties you have encountered with the claim and poor service experience. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Escalation Specialists will be in contact with you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
Metropolitan Life's reply17 Mar 2023, 14:02
Official
Dear Delvin
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to hear of your loved one's passing. Please accept our sincere condolences.
We always strive to serve all our clients well and regret to learn of the difficulties you have encountered with the claim and poor service experience. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Escalation Specialists will be in contact with you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to hear of your loved one's passing. Please accept our sincere condolences.
We always strive to serve all our clients well and regret to learn of the difficulties you have encountered with the claim and poor service experience. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Escalation Specialists will be in contact with you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team