A
ACoetzee
1 reviews | Active since Sept 2025
29 Sept 2025, 22:41
Metropolitan life does not seem to take important documentation seriously
Metropolitan life does not seem to take important documentation seriously. Since 14 August, nothing has been completed, and if it is, nothing has been communicated to me. And yet again, I sent an email, which I hope to get a reply. The level of sub-standard service is very disappointing.
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Metropolitan Life's replyOfficial
30 Sept 2025, 08:26Dear A Coetzee
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the delays you have experienced.
Regrettably the post does not contain enough information in order for us to trace which policy your complaint is about and how we can help.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the delays you have experienced.
Regrettably the post does not contain enough information in order for us to trace which policy your complaint is about and how we can help.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply30 Sept 2025, 08:26
Official
Dear A Coetzee
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the delays you have experienced.
Regrettably the post does not contain enough information in order for us to trace which policy your complaint is about and how we can help.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the delays you have experienced.
Regrettably the post does not contain enough information in order for us to trace which policy your complaint is about and how we can help.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team