Metropolitan Life Disorder

I have a policy with Metropolitan that was supposed to have matured when I reached the age of 65, which is now almost 2 years ago. I am still having an amount of R1000 plus being deducted from my account. Furthermore, I was then told that my policy has been converted into an investment which I have no idea what it is.

I have repeatedly spoken with consultants who have promised to provide me with more information and that is yet to happen, two are namely Rita and Nolubabalo. I would really appreciate it if I can get answers and have this be resolved as the money being taken could be used elsewhere.