KV
Koena V
1 reviews | Active since Oct 2023
06 Oct 2023, 08:57
Metropolitan life disappointing
I was at South gate mall lodging a claim and was told that it would pay out within 48hrs.Its now the third day and I called their number and I was told it's not even captured yet.IM NOT HAPPY ABOUT THEIR SERVICES
Helpful (0)
Replies (5)0
Replies (5)
Metropolitan Life's replyOfficial
06 Oct 2023, 10:12Dear Koena V
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients to the best of our abilities and regret reading that you are disappointed with our service.
Regrettably your post does not contain sufficient information to trace which policy/ies you are referring to nor what type of claim you submitted and where and when.
One of our Escalation Specialists will reach out to you to gather this information and provide you with assistance as soon as possible.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients to the best of our abilities and regret reading that you are disappointed with our service.
Regrettably your post does not contain sufficient information to trace which policy/ies you are referring to nor what type of claim you submitted and where and when.
One of our Escalation Specialists will reach out to you to gather this information and provide you with assistance as soon as possible.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply06 Oct 2023, 10:12
Official
Dear Koena V
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients to the best of our abilities and regret reading that you are disappointed with our service.
Regrettably your post does not contain sufficient information to trace which policy/ies you are referring to nor what type of claim you submitted and where and when.
One of our Escalation Specialists will reach out to you to gather this information and provide you with assistance as soon as possible.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients to the best of our abilities and regret reading that you are disappointed with our service.
Regrettably your post does not contain sufficient information to trace which policy/ies you are referring to nor what type of claim you submitted and where and when.
One of our Escalation Specialists will reach out to you to gather this information and provide you with assistance as soon as possible.
Regards
Metropolitan Client Care Team
KV
Koena V's updateReviewer Update
06 Oct 2023, 13:49I'm sure my I'd number will help u with that.i went to Southgate branch again today they told me that their system is off line so the can't help.I went to the same branch to lodge my claim tuesday03/10/2023 and was told I will receive my claim within 48hrs.This is regarding my two investment account I have with metropolitan life.My I'd number ***8****4.Im really disappointed with your service
KV
Koena V's update06 Oct 2023, 13:49
Reviewer Update
I'm sure my I'd number will help u with that.i went to Southgate branch again today they told me that their system is off line so the can't help.I went to the same branch to lodge my claim tuesday03/10/2023 and was told I will receive my claim within 48hrs.This is regarding my two investment account I have with metropolitan life.My I'd number ***8****4.Im really disappointed with your service
Metropolitan Life's replyOfficial
06 Oct 2023, 14:21Dear Koena V
Thank you for your additional comments.
We have already escalated the two claims but our claims consultant is struggling to reach you telephonically as your phone goes straight to voicemail.
Please check your emails and respond directly to the claims consultant or our Escalation Specialist with a contact number where we may reach you, if the one on your post is not working at the moment.
Regards
Client Care Team
Thank you for your additional comments.
We have already escalated the two claims but our claims consultant is struggling to reach you telephonically as your phone goes straight to voicemail.
Please check your emails and respond directly to the claims consultant or our Escalation Specialist with a contact number where we may reach you, if the one on your post is not working at the moment.
Regards
Client Care Team
Metropolitan Life's reply06 Oct 2023, 14:21
Official
Dear Koena V
Thank you for your additional comments.
We have already escalated the two claims but our claims consultant is struggling to reach you telephonically as your phone goes straight to voicemail.
Please check your emails and respond directly to the claims consultant or our Escalation Specialist with a contact number where we may reach you, if the one on your post is not working at the moment.
Regards
Client Care Team
Thank you for your additional comments.
We have already escalated the two claims but our claims consultant is struggling to reach you telephonically as your phone goes straight to voicemail.
Please check your emails and respond directly to the claims consultant or our Escalation Specialist with a contact number where we may reach you, if the one on your post is not working at the moment.
Regards
Client Care Team
KV
Koena V's updateReviewer Update
07 Oct 2023, 07:26*** and ***
KV
Koena V's update07 Oct 2023, 07:26
Reviewer Update
*** and ***
Metropolitan Life's replyOfficial
09 Oct 2023, 09:44Dear Koena V
Thank you for the additional information.
We will send it through to the administrator that will be contacting you .
Regards
Metropolitan Client Care Team
Thank you for the additional information.
We will send it through to the administrator that will be contacting you .
Regards
Metropolitan Client Care Team
Metropolitan Life's reply09 Oct 2023, 09:44
Official
Dear Koena V
Thank you for the additional information.
We will send it through to the administrator that will be contacting you .
Regards
Metropolitan Client Care Team
Thank you for the additional information.
We will send it through to the administrator that will be contacting you .
Regards
Metropolitan Client Care Team