JD
Johann D
1 reviews | Active since May 2015
09 Sept 2021, 19:00
Metropolitan Life customer service total failure
I have a mystery policy that I am trying to clarify as a debit order has been in effect for many years. I have no documentation referring to this policy. Since Nov 2020 I have been trying to get in touch with an agent. Reply emails all promise action but so far I have had absolutely no contact or personal replies. Disgusting service.
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Metropolitan Life's replyOfficial
10 Sept 2021, 09:14Dear Johann
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered with your policy.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered with your policy.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply10 Sept 2021, 09:14
Official
Dear Johann
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered with your policy.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered with your policy.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team