MN
Mzwakhe N
1 reviews | Active since Aug 2012
01 Apr 2020, 21:28
Metropolitan life bad service
My Name is Vikinduku Ben Nhlapo, a policy holder with Metropolitan for years now, and a faithful premium payer. I am writing this letter with so much disappointment at the service I have got at Metropolitan recently. I have just lost my brother a dependent in my Policy, through all the pain I'm experiencing I thought I will have a peace of mind but only stress I have had when I contact Metropolitan to claim, I was sent from pillar to post, from Consultant to Consultant with no solutions or a way forward. I have sent an email with all documents but I was told I did not. I'm suppose to bury my brother on Friday 3 April 2020 and you have failed me greatly.
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Replies (4)0
Replies (4)
Metropolitan Life's replyOfficial
02 Apr 2020, 07:25Dear Vikinduku, I am sorry to hear about the loss of your brother and extend our heartfelt condolences to you and the family. A claims consultant will be in contact with you shortly to assist. Please accept our apology for any delays.
Our walk in client service offices are currently closed during the lockdown period however all our teams are working remotely.
Regards: Client Care
Our walk in client service offices are currently closed during the lockdown period however all our teams are working remotely.
Regards: Client Care
Metropolitan Life's reply02 Apr 2020, 07:25
Official
Dear Vikinduku, I am sorry to hear about the loss of your brother and extend our heartfelt condolences to you and the family. A claims consultant will be in contact with you shortly to assist. Please accept our apology for any delays.
Our walk in client service offices are currently closed during the lockdown period however all our teams are working remotely.
Regards: Client Care
Our walk in client service offices are currently closed during the lockdown period however all our teams are working remotely.
Regards: Client Care
MN
Mzwakhe N's updateReviewer Update
02 Apr 2020, 07:34We been phoning since Monday submitted required documents Tuesday but till now nothing is happening
MN
Mzwakhe N's update02 Apr 2020, 07:34
Reviewer Update
We been phoning since Monday submitted required documents Tuesday but till now nothing is happening
Metropolitan Life's replyOfficial
02 Apr 2020, 11:16Just as an update the claim was paid. All the best with the funeral arrangements tomorrow.
Metropolitan Life's reply02 Apr 2020, 11:16
Official
Just as an update the claim was paid. All the best with the funeral arrangements tomorrow.
MN
Mzwakhe N's updateReviewer Update
02 Apr 2020, 11:21Thank you
MN
Mzwakhe N's update02 Apr 2020, 11:21
Reviewer Update
Thank you