VD
Vuyelwa Dyosini-Lutshiti
1 reviews | Active since Oct 2018
09 Mar 2021, 07:47
Metropolitan life and Momentum are ********
I cancelled a retirement annuity in January and it still has not been cancelled yet and they said it will go through in March but there is nothing and Im thinking of taking ng this further as I am not happy with them at all, I feel they are not doing their job and now I must suffer for nonsense
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
09 Mar 2021, 09:16Dear Vyelwa Dyosini-Lut****i
We acknowledge receipt of your complaint and are sorry to hear of the difficulties around your cancellation.
Please note that due to closing dates at our end to compile magnetic tapes for Stop Order deductions to be sent through to employers and due to closing dates at employers for running these magnetic tapes on their payroll, it may take two months or so to stop the deduction once a policy has been cancelled.
This being said, one of our Client Care Assessors will investigate your complaint and revert back to you directly as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint and are sorry to hear of the difficulties around your cancellation.
Please note that due to closing dates at our end to compile magnetic tapes for Stop Order deductions to be sent through to employers and due to closing dates at employers for running these magnetic tapes on their payroll, it may take two months or so to stop the deduction once a policy has been cancelled.
This being said, one of our Client Care Assessors will investigate your complaint and revert back to you directly as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply09 Mar 2021, 09:16
Official
Dear Vyelwa Dyosini-Lut****i
We acknowledge receipt of your complaint and are sorry to hear of the difficulties around your cancellation.
Please note that due to closing dates at our end to compile magnetic tapes for Stop Order deductions to be sent through to employers and due to closing dates at employers for running these magnetic tapes on their payroll, it may take two months or so to stop the deduction once a policy has been cancelled.
This being said, one of our Client Care Assessors will investigate your complaint and revert back to you directly as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint and are sorry to hear of the difficulties around your cancellation.
Please note that due to closing dates at our end to compile magnetic tapes for Stop Order deductions to be sent through to employers and due to closing dates at employers for running these magnetic tapes on their payroll, it may take two months or so to stop the deduction once a policy has been cancelled.
This being said, one of our Client Care Assessors will investigate your complaint and revert back to you directly as soon as possible.
Regards
Client Care Team
VD
Vuyelwa Dyosini-Lutshiti's updateReviewer Update
11 Mar 2021, 12:37it has been two months already do not patronize me please or I will take this the ombudsman,I am sick of your excuses and your call centre plays ****ing music till kingdom comes please give my money back
VD
Vuyelwa Dyosini-Lutshiti's update11 Mar 2021, 12:37
Reviewer Update
it has been two months already do not patronize me please or I will take this the ombudsman,I am sick of your excuses and your call centre plays ****ing music till kingdom comes please give my money back
Metropolitan Life's replyOfficial
11 Mar 2021, 13:16Dear Vuyelwa
Thank you for your additional comments.
We regret that you feel patronized - that is certainly not our intent.
Our Client Care Assessor has been corresponding directly with you and will keep you informed .
Regards
Metropolitan Client Care Team
Metropolitan Life's reply11 Mar 2021, 13:16
Official
Dear Vuyelwa
Thank you for your additional comments.
We regret that you feel patronized - that is certainly not our intent.
Our Client Care Assessor has been corresponding directly with you and will keep you informed .
Regards
Metropolitan Client Care Team