PM
Pic M
1 reviews | Active since Jun 2018
19 Aug 2023, 15:58
Metropolitan Life and its poor service
The service that my mother has received from Metropolitan services has been very disturbing of late. She has tried to reconcile her information for her policy and the people at the front desk said "They can't see certain information. She must just wait."
It's been 2 months already - THIS GOES BEYOND WAITING. This is bad service that's uncalled for! No one from the Head Office has bothered to contact my mother back regarding this.
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Metropolitan Life's replyOfficial
21 Aug 2023, 08:37 Dear Pic
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.
Yours sincerely, Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.
Yours sincerely, Client Care Team
Metropolitan Life's reply21 Aug 2023, 08:37
Official
Dear Pic
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.
Yours sincerely, Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.
Yours sincerely, Client Care Team