KD
Khensani D
1 reviews | Active since Apr 2017
12 Oct 2020, 13:57
Metropolitan life always a disappointment
I am a policy holder 5 policies to be exact, I am presently st the Maponya mall branch the service there is so poor , I had come in to make an inquiry on 3 of my.policies was told by the receptionist that two of my policies do not appear on her system I should contact the call center for inquiries which i did using the phone at the branch it has been over 45 minutes since the call center operator put me on hold I requested to see the manager was told he/she was not in. The services at Metropolitan life branches is appalling it is a constant fight just to be attended, I am rather sick and tired of this company, the call center need to hire competent people ,till now my queries have not been attended
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Replies (2)
Metropolitan Life's replyOfficial
12 Oct 2020, 15:14Dear Khensani Dikgale
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have experienced with your enquiries.
A service consultants will contact your shortly to assist with your enquiries.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have experienced with your enquiries.
A service consultants will contact your shortly to assist with your enquiries.
Regards
Client Care Team
Metropolitan Life's reply12 Oct 2020, 15:14
Official
Dear Khensani Dikgale
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have experienced with your enquiries.
A service consultants will contact your shortly to assist with your enquiries.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have experienced with your enquiries.
A service consultants will contact your shortly to assist with your enquiries.
Regards
Client Care Team
KD
Khensani D's updateReviewer Update
15 Oct 2020, 06:23I can't believe this company I have not received any assistance three days later . I receive an email enquiring on the suitable time for the to call which I responded to ,still waiting for the call. I have a funeral policy which I am paying R1602.00 . My Aunt Matilda Khambule passed on in May 2020, I then added Paule Khambule ,instead of the paying less I am still paying for my Aunt's premium even though she is no longer in the list my premium was supposed to be R1383. 00 . PLEASE PAY BACK MY MONEY and stop giving me the run around
KD
Khensani D's update15 Oct 2020, 06:23
Reviewer Update
I can't believe this company I have not received any assistance three days later . I receive an email enquiring on the suitable time for the to call which I responded to ,still waiting for the call. I have a funeral policy which I am paying R1602.00 . My Aunt Matilda Khambule passed on in May 2020, I then added Paule Khambule ,instead of the paying less I am still paying for my Aunt's premium even though she is no longer in the list my premium was supposed to be R1383. 00 . PLEASE PAY BACK MY MONEY and stop giving me the run around