Metropolitan life a ****

I had a funeral policy with Metropolitan from 2011 which i have not claimed even once. I then went to maternity leave in 2017 and i called their call center 2 months before my maternity leave was due to start and i asked the agent to give me holiday period for the 4 months leave since i wont be getting any payment during that period and he said i must make a plan to pay my premiums. So my policy had lapsed due to that. 1 year later around september 2018 i get a call from one of the agents saying that they are contacting clients whose policies have lapsed and want to re- sign me and start afresh, i then told her what the agent i spoke to, to get holiday months said to me and she said "for each year one pays their premiums, they get one free holiday month". So in other words i was entiled to four holiday months which i was denied. I have sent an email to the general enquiry email requesting an explanation regarding this matter and all i got was one response requesting my policy number and ID number which i did provide they never got back to me now all i get is the automatic response. 6 years premiums all down the drain just lime that.