1 reviews | Active since Mar 2021
Metropolitan Life
A very dear old friend of mine took out a funeral cover policy wit Metropolitan Life many years ago and she is the principal member. She was informed that if her spouse died the monthly instalments would be halved. She has a letter to this effect from the company. Her husband has since passed on. Needless to say this has not happened, and all efforts to correct the instalment by correspondence or telephone is ignored. In fact when you do get to speak to someone they inform you will be put through to the relevant department and then you listen to music for ten minutes. As soon as someone responds they cut the phone call off. I assure not once but six times. This is highly immoral and a case for the ombudsman. Just never deal with Metropolitan Life.
Thank you for raising your concern with us.
We are sorry to learn of the difficulties in following up on the Premium Halving Benefit on your friend's policy.
Not all of our schemes have this benefit, but your friend's policy has.
We have received the enquiry previously and we are working on it.
We will be reverting back to her as soon as possible.
Regards
Client Care Team
Thank you for raising your concern with us.
We are sorry to learn of the difficulties in following up on the Premium Halving Benefit on your friend's policy.
Not all of our schemes have this benefit, but your friend's policy has.
We have received the enquiry previously and we are working on it.
We will be reverting back to her as soon as possible.
Regards
Client Care Team
We acknowledge your additonal comments.
Apologies for only updating the post now.
We confirm that the above matter has been resolved with the member on 11 June 2021.
Regards
Client Care Team
We acknowledge your additonal comments.
Apologies for only updating the post now.
We confirm that the above matter has been resolved with the member on 11 June 2021.
Regards
Client Care Team