PG
Palesa G
1 reviews | Active since Apr 2020
29 Apr 2020, 11:41
Metropolitan life 24/48 hours funeral payout is a ****
We submitted a death claim already Thursday and it has to date of the funeral not been paid.We drove to their Roodepoort Branch it was closed.We e-mailed the claims documents I have even lost count.They have to date not paid out the death claim.No measures are put in place to deal with claims during the lockdown which is dissappointing for an insurance company.
Helpful (0)
Replies (4)0
Replies (4)
Metropolitan Life's replyOfficial
29 Apr 2020, 11:59Dear Client
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. We are very sorry to hear about the passing of your loved one and apologize for any poor service received thus far.
Kind Regards
Yours Sincerely
Client Care
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. We are very sorry to hear about the passing of your loved one and apologize for any poor service received thus far.
Kind Regards
Yours Sincerely
Client Care
Metropolitan Life's reply29 Apr 2020, 11:59
Official
Dear Client
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. We are very sorry to hear about the passing of your loved one and apologize for any poor service received thus far.
Kind Regards
Yours Sincerely
Client Care
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. We are very sorry to hear about the passing of your loved one and apologize for any poor service received thus far.
Kind Regards
Yours Sincerely
Client Care
Metropolitan Life's replyOfficial
29 Apr 2020, 17:07Palesa, in line with the order from President Ramaphosa instructing the lockdown of businesses, in preparation Metropolitan placed notices in all our service centers informing clients of alternative contact details while our servicing offices are closed. These should have been visible to you when visiting the branch. We remain committed to serve all our clients during the lockdown with all staff working remotely. Paying claims remains our priority during these extraordinary times.
Clients may contact us on;
Call center ***
Email: ***
Website: www.metropolitan.co.za
Our dedicated service team is ready to assist you.
Thank you for understanding. Your safety and that of our staff remains our priority as we gradually begin to open our branch offices.
Clients may contact us on;
Call center ***
Email: ***
Website: www.metropolitan.co.za
Our dedicated service team is ready to assist you.
Thank you for understanding. Your safety and that of our staff remains our priority as we gradually begin to open our branch offices.
Metropolitan Life's reply29 Apr 2020, 17:07
Official
Palesa, in line with the order from President Ramaphosa instructing the lockdown of businesses, in preparation Metropolitan placed notices in all our service centers informing clients of alternative contact details while our servicing offices are closed. These should have been visible to you when visiting the branch. We remain committed to serve all our clients during the lockdown with all staff working remotely. Paying claims remains our priority during these extraordinary times.
Clients may contact us on;
Call center ***
Email: ***
Website: www.metropolitan.co.za
Our dedicated service team is ready to assist you.
Thank you for understanding. Your safety and that of our staff remains our priority as we gradually begin to open our branch offices.
Clients may contact us on;
Call center ***
Email: ***
Website: www.metropolitan.co.za
Our dedicated service team is ready to assist you.
Thank you for understanding. Your safety and that of our staff remains our priority as we gradually begin to open our branch offices.
PG
Palesa G's updateReviewer Update
29 Apr 2020, 17:46Whilst we understand and abide by the President's order of a lockdown, one will think that part of your business falls under essential services since death is an everyday occurrence.We did take down your contact details as displayed in your Westgate Branch but there has not been any response and or assistance until the complaint herein.
As and when you give your customers alternative contact details the least you can do is ensure that measures are put in place to address clients claims and or queries. I do not even want to think about what could have happened had it not been month end.
As and when you give your customers alternative contact details the least you can do is ensure that measures are put in place to address clients claims and or queries. I do not even want to think about what could have happened had it not been month end.
PG
Palesa G's update29 Apr 2020, 17:46
Reviewer Update
Whilst we understand and abide by the President's order of a lockdown, one will think that part of your business falls under essential services since death is an everyday occurrence.We did take down your contact details as displayed in your Westgate Branch but there has not been any response and or assistance until the complaint herein.
As and when you give your customers alternative contact details the least you can do is ensure that measures are put in place to address clients claims and or queries. I do not even want to think about what could have happened had it not been month end.
As and when you give your customers alternative contact details the least you can do is ensure that measures are put in place to address clients claims and or queries. I do not even want to think about what could have happened had it not been month end.
Metropolitan Life's replyOfficial
29 Apr 2020, 19:26Sorry to hear that Palesa. We will address any service breakdowns when investigating your complaint. We remain committed to providing excellent service at all times. Thanks for sharing your experience.
Metropolitan Life's reply29 Apr 2020, 19:26
Official
Sorry to hear that Palesa. We will address any service breakdowns when investigating your complaint. We remain committed to providing excellent service at all times. Thanks for sharing your experience.