PZ
Phindile Z

1 reviews | Active since Jul 2017

11 Jul 2017, 14:07

METROPOLITAN LIFE

<p>My mother and my sister both took savings plans with Metropolitan, but when they wanted to claim they never received their money. My sister has been tying to claim for her money since last year. But till today she never recived her money she went to get assistance at the metropolitan in Johannesburg Ghundi Square and she was told she will receive her money but never did. And last month my money went to the same offices to claim for her money, seeing that my sister was not assistand by the claims department, she went to the manager in 10th floor Mr Jabulani Joseph Zondi and he told her that she will receve her money on the first of july but she never did and i called him and he didn't answer my calls i send him an SMS and when he realised that he knows me and i used to work with him. He then called my mother promissing her that the money will be paid into her account by the 10th. But the money was never paid into my mother 's account instead he blocked my mothers number on her phone. I am onna take Metopolitan to ombudsman and they will every cent owed to my familly. </p>

0
Replies (1)
Metropolitan Life
Metropolitan Life's reply11 Jul 2017, 15:32
Official

Dear Phindile

Thank yo for raising your concerns with our office.

We always strive to serve all our clients well and regret to learn of your mother and sister's poor client service experience.

One of our Client Care Assessors will contact you shortly for more information to investigate and resolve your complaint as swiftly as possible.

Regards

Aletta Clarence

Metropolitan Client Care

Tel: ***

Fax: ***

email: ***