Metropolitan Lack of Communication and Failure to honor valid Claim

After the death of my father, I submitted a claim along with all the supporting documentation to Metropolitan Life on 4 October. The receipt of this claim was not even acknowledged and now 15 days and two follow-up emails later, they have still not made contact never mind processed the claim. We live in Monte***** and returned to South Africa for the funeral and to make the necessary arrangements including submitting the claim to Metropolitan. We are now back in Monte***** which makes it difficult to call and follow and and we are reliant on email communication which is non existent from this organization. Very disappointing.