VN
Vutlhari N
1 reviews | Active since Oct 2016
21 May 2024, 12:48
Metropolitan is so *********
Extremely horrible service from these guys! I had 3 products with metropolitan, 1 was cancelled, I then gave my so called financial advisor an instruction to cancel the rest of my products with them in February 2024 and to my surprise today I realised that the debit order was still running ever since, I feel cheated and I feel that this was completely ********* so now I called them to cancel again and I’ve been holding for over 30 minutes, get insured else where Metropolitan has really horrible service honestly. I am completely annoyed and I’d rather get products with providers I can trust. This is totally *********
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Metropolitan Life's replyOfficial
21 May 2024, 14:33Dear Vutlhari
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading you have encountered difficulties with the cancellation of your policy/ies.
Please be advised that only the policy owner may cancel a policy - an adviser cannot to that for you, unless you provide the adviser with a signed cancellation letter or surrender documentation (whichever is applicable to the policy/product).
Regrettably the post does not contain sufficient information in order for us to trace the policy numbers you are referring to.
One of our Escalation Specialists will reach out to you to obtain more information to trace them and assist you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading you have encountered difficulties with the cancellation of your policy/ies.
Please be advised that only the policy owner may cancel a policy - an adviser cannot to that for you, unless you provide the adviser with a signed cancellation letter or surrender documentation (whichever is applicable to the policy/product).
Regrettably the post does not contain sufficient information in order for us to trace the policy numbers you are referring to.
One of our Escalation Specialists will reach out to you to obtain more information to trace them and assist you.
Regards
Client Care Team
Metropolitan Life's reply21 May 2024, 14:33
Official
Dear Vutlhari
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading you have encountered difficulties with the cancellation of your policy/ies.
Please be advised that only the policy owner may cancel a policy - an adviser cannot to that for you, unless you provide the adviser with a signed cancellation letter or surrender documentation (whichever is applicable to the policy/product).
Regrettably the post does not contain sufficient information in order for us to trace the policy numbers you are referring to.
One of our Escalation Specialists will reach out to you to obtain more information to trace them and assist you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading you have encountered difficulties with the cancellation of your policy/ies.
Please be advised that only the policy owner may cancel a policy - an adviser cannot to that for you, unless you provide the adviser with a signed cancellation letter or surrender documentation (whichever is applicable to the policy/product).
Regrettably the post does not contain sufficient information in order for us to trace the policy numbers you are referring to.
One of our Escalation Specialists will reach out to you to obtain more information to trace them and assist you.
Regards
Client Care Team