Metropolitan is refusing to pay back my money!

I took out a 5year policy in Feb 2014. When the policy document came back, it showed as a 15yr policy, which I never requested. I called Metropolitan about the mistake and they sent me the correct policy. However, I found out in April 2015 that THEY HAVE BEEN DEBITING FOR BOTH POLICIES all along!!! I called and notified them (ref ***1). They told me to send affidavits which I did on 11 May 2015. They said it will take 5 working days to pay back, but two months later they are sending me from pillar to post (EF26492). First, I had to fight them to get the complaint allocated to an investigator in the relevant region. Since then, no updates, I have to run after them to get any form of feedback. Absolutely nothing communicated with me two months later.<br> <br> All I want is my money and nothing else to do with Metropolitan Life. *******.<br> <br> My mother has been using Metropolitan her whole life, and I have other policies with them. With this disgusting service and gross abuse of power, they have lost a loyal customer. Never again!